Receptionist

Loughborough University; Loughborough; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

25 days annual leave plus bank holiays

Free access to on-site gym facilities

Free meal

Free car parking

Enrolment into company pension scheme

Job summary

Imago Venues at Loughborough University Campus is hiring a Receptionist to join the Burleigh Court Hotel team. This full-time role covers 30 hours per week, with an hourly rate of £13.45. You will welcome guests, answer inquiries and support colleagues in delivering outstanding service.

We ask for a friendly, confident communicator with at least one year in a customer-facing role. Full training will be provided; benefits include generous annual leave, gym access, meals, parking, and a company

Qualifications

• Minimum of one year's experience in a customer-facing role.
• Experience in a busy front of house hospitality operation is desirable, though full training will be provided.

Responsibilities

• Serve as the first point of contact for guests and team members.
• Deliver excellent customer service and respond to guest inquiries.
• Assist with front desk operations and help maintain smooth check-in/check-out processes.

Job description

The University is dedicated to supporting an equitable, diverse, and inclusive environment - to create better futures, together. The diverse backgrounds, characteristics and opinions within our community are our great strength and are key to our pursuit of delivering educational excellence, enterprise, research and professional services. We welcome applications from people from diverse backgrounds and minoritized groups as they are currently under-represented within our community.

We recognise the value of a fulfilling and balanced work and personal life which promotes wellbeing. We seek to support colleagues in achieving this balance and have family-friendly policies, flexible working arrangements and many roles can be suitable for dynamic working arrangement. This includes considering applications to work on a part-time, flexible and job share basis wherever possible.

We are proud to be a Real Living Wage Employer—so much so that we go beyond the standard, providing additional supplementary payments at specific pay points to further support our employees' financial wellbeing. Further information about the Loughborough Real Living Wage Supplement can be found on our HR webpage .

Loughborough University is a UKVI Sponsor. Some individuals may require sponsorship to enable them to apply for a visa to provide them with the right to work in the UK. Please note certain roles are not eligible for sponsorship. For further information and eligibility please visit the UKVI website .

Job details

Job title Receptionist Job reference REQ260788 Date posted 21/10/2026 Application closing date 03/11/2026 Location Loughborough Package £13.45 per hour

Position

Full time (30 hours per week)

Rate of Pay

£13.45 per hour

Benefits

• 25 days annual leave plus bank holidays
• Paid leave day for your birthday
• Free access to on-site gym facilities at Burleigh Springs
• Free meal
• Free car parking
• Enrolment into company pension scheme

We currently have a great opportunity for an enthusiastic and friendly individual who enjoys working in a fast-paced environment to join our Reception team at Burleigh Court Hotel.

We are looking for a confident individual with excellent customer service skills, who can communicate effectively with both guests and team members. You will be the first point of contact for our guests, welcoming them all with a smile! You must be able to use your initiative and work well under pressure, in order to exceed our guest’s expectations by consistently delivering excellent service.

You will have a minimum of one years’ experience in a customer facing role. Experience in a busy, volume driven front of house hospitality operation is desirable, although not essential as full training will be given.

About Us

Based at Loughborough University Campus, our brand portfolio includes:

• Burleigh Court Hotel and Conference Centre
• Holywell Park Day Conference Centre
• The Link Hotel
• The Elite Athlete Centre and Hotel
• Loughborough University Nursery

Every year we host over 92,000 delegates from around the world; we service over 90,000 bedrooms; we serve over 200,000 meals; we take over £30 million in enquiries.

With excellent customer service at the core of our offer, we are recognised as a leading academic venue, winning multiple awards and accreditations in customer service, business tourism and people management. We achieve this by putting our guests at the heart of everything we do.

We take workplace engagement seriously and are proud to have been awarded the Best Companies accreditation as very good to work for 2024.

Simply put, we’re trying to make Imago Venues a place where people love to be. We care about our people and we’re kind to each other. We’re ambitious, ethical, sustainable and, most importantly, we’re accountable.

Come join our team!

Closing date: 3 rd November 2026

Imago Venues are an Equal Opportunities and Disability Confident Committed Employer