Duty Manager

Harri; Burton upon Trent; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Spa day on work anniversaries

Free meals for staff

Free parking

Pension scheme

Employee Assistance Program

Discounts on stays and spa days

Perkbox discounts

Online doctor support

Job summary

Hoar Cross Hall in Staffordshire is seeking a confident Duty Manager to lead from the floor, ensuring guests feel looked after throughout their stay. This hands-on role focuses on front of house and guest services, coordinating departments and taking ownership when challenges arise.

Reporting to the Guest Experience Manager and working closely with the Front of House Manager, you will help deliver high standards and memorable experiences across busy evenings and weekends.

Qualifications

• Hands-on role focused on front of house and guest services.
• Ability to lead shifts and coordinate multiple teams.
• Strong communication and organisational skills.

Responsibilities

• Lead each shift: direct tasks and support teams across the hotel.
• Look after our guests: address escalated concerns calmly and resolve issues.
• Support front of house: assist with check-in/check-out during busy periods.
• Keep operations moving: respond to disruptions and escalate when needed.
• Maintain standards: apply policies and keep the hotel safe and welcoming.
• Support emergency responses: perform fire marshal duties after training.
• Keep everyone informed: complete shift reports and handovers.

Skills

Leadership

Communication

Guest service

Job description

Duty Manager

Hoar Cross Hall, Staffordshire | Hiddenwell

Lead from the floor. Support your team. Make every guest experience count.

We\'re looking for a confident, approachable Duty Manager to help keep Hoar Cross Hall running smoothly and ensure our guests feel looked after throughout their stay.

This is a hands-on role with a focus on front of house and guest services. You\'ll be a visible presence across the hotel, supporting colleagues, coordinating departments and taking ownership when challenges arise.

Reporting to the Guest Experience Manager and working closely with the Front of House Manager, You\'ll help deliver high standards and memorable experiences.

What you\'ll do

• Lead each shift: Giving clear direction, prioritise tasks and support teams across the hotel.
• Look after our guests: Handling escalated concerns calmly, find practical solutions and follow through.
• Support front of house: Assisting with check-in and check-out during busy periods.
• Keep operations moving: Responding to disruptions, resolve conflicts and elevate matters when further support is needed.
• Maintain standards: Applying company policies fairly and help keep the hotel safe, secure and welcoming.
• Support emergency responses: Carrying out fire marshal duties following the required training.
• Keep everyone informed: Completing accurate shift reports and thorough handovers, highlighting outstanding actions and guest requirements.

What you\'ll bring

You\'ll be comfortable taking the lead while remaining approachable and ready to lend a hand. Clear communication, sound judgement and strong organisation will help you manage a busy shift.

You\'ll listen carefully, stay calm under pressure and enjoy finding solutions that support both guests and colleagues. Above all, you\'ll take pride in excellent service and see actions through.

Our values in action

Our values guide how we work every day:

• Integrity: Make fair decisions, keep accurate records and handle information discreetly.
• Excellence: Maintain high standards and respond promptly to guest needs.
• Teamwork: Bring departments together, communicate clearly and offer practical support.
• Respect: Listen with care and treat guests and colleagues fairly.
• Commitment: Take ownership, stay engaged and follow through on your promises.

Additional Information

Working Pattern:

• The role includes evenings, weekends and bank holidays. Occasional sleepover Duty Manager shifts may be required to support the operation, in line with agreed working arrangements.
• Working 5 out of 7 days per week
• 40 hours per week
• Annual Salary: £29,231.28

What We Offer

• Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
• Complimentary Spa Day on work anniversaries at any of our company spas
• Free meal provided daily through our staff canteen
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

Ready to make a difference at Hoar Cross Hall? Hiddenwell - Well hidden. Best found.