Duty Manager

inploi; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading support services provider in Greater London is seeking a Duty Manager to oversee cleaning operations at railway stations. The role requires managing a team, ensuring tasks are completed to high standards, and maintaining effective communication with HR and clients. The ideal candidate should demonstrate leadership skills, problem-solving abilities, and a commitment to service excellence. This position also involves working flexible hours, including evenings and weekends, while ensuring compliance with safety and operational standards.

Benefits

Health and Wellbeing Plans

23 days paid holiday increasing to 25 after 2 years

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Bonus

Qualifications

• Good level of communication.
• Ability to work and lead a team.
• Ability to be proactive and efficient in approach.
• PTS [Personal Track Safety].
• Full UK Driving License.
• Ability to solve problems and deal with ad hoc challenges.
• Ability to work from your own initiative.

Responsibilities

• Manage a team and ensure delivery of station cleaning.
• Roster staff accordingly to allocated stations.
• Cover annual leave and sickness.
• Manage staff performance.
• Liaise with HR to address challenges timely.
• Ensure staff receive hours worked using Timegate.
• Complete arbitration and report on audits.
• Visit ARL stations to monitor cleaning outputs.
• Maintain SLAs set out within the contract.
• Work in partnership with the client.

Job description

The benefits

• Health and Wellbeing Plans
• 23 days paid holiday increasing to 25 after 2 years
• Discounts and Cashbacks
• Paid Volunteering days
• Employee Assistance Program
• Refer a Friend Scheme
• Cycle to Work Scheme
• Bonus

The role

Carlisle Support Services is looking for a Duty Manager to manage a team and using the systems provided to ensure delivery of station cleaning. Following WPP’s and the allocated hours given to ensure that all cleaning tasks are completed to the highest of standards and within the timeframes set. Record work complete and report on faults across the allocated working area in a constructive and professional manner.

Your core role will include but not be limited to the following activities:

• Roster staff accordingly to stations allocated to you.
• Cover annual leave and sickness in line with hours allocated to station.
• Manage staff performance using company policies and procedures.
• Hold performance reviews with staff who report to you.
• Liaise with HR using system provided to ensure all HR challenges are dealt with in a timely manner.
• Use the system provided [Timegate] to ensure staff receive hours worked.
• Complete all arbitrations and failed duties in a timely manner.
• All members of station cleaning team to be trained – Washroom cleaning, litter picking, waste removal, guano removal, sweeping and mopping, low and high damp dusting, vacuuming, consumable replenishment, glazing, scrubber dryers, rotary machines.
• Use auditing tool provided to complete comprehensive station audits.
• Outline failures and rectify faults within the designated KPI.
• Report on audits at the end of each rail period to line manager.
• Visiting all ARL stations on a 3-rail period basis, Cat A stations to be visited twice per rail period to monitor and work on cleaning outputs and standards.
• Working with your team to attend and complete KPIs within the set SLA.
• All equipment that is assigned to the station to be kept clean, tidy, and ready for use.
• All faulty equipment is to be reported to Assistant Contract Manager in a timely manner for repairs.
• All equipment to be asset tagged, PAT tested in accordance with CSS policy.
• Work in partnership with the client to ensure desired outcomes are reached.
• Monitor and maintain SLAs set out within the contract.
• Finding solutions to cleaning challenges that may be faced.
• Attend, investigate and produce a report when a complaint is received.

The ideal candidate

• Good level of communication.
• Ability to work and lead a team.
• Ability to be proactive and efficient in approach.
• PTS [Personal Track Safety].
• Full UK Driving License.
• Ability to solve problems and deal with ad hoc challenges.
• Ability to work from your own initiative.
• Evenings
• Mon to Friday 1 weekend in 4
• 3pm till 11pm

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.

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