Duty Manager

Leonardo Hotel Exeter; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK hotel is seeking a Duty Manager to support operations and ensure guests have an outstanding experience. You will supervise daily hotel activities, motivate the team, and coach new employees. Ideal candidates thrive in fast-paced environments, possess strong operational knowledge, and have excellent problem-solving skills. Join a rapidly expanding hotel group that values development and teamwork, offering a supportive community and numerous perks.

Benefits

Enhanced pension plan

Special rates on hotel rooms

Access to Company Pension Scheme

Ongoing job-related training

Celebratory events and activities

Qualifications

• Experience working in a branded hotel or restaurant is preferred.
• Ability to motivate a team and deliver excellent hospitality.
• Strong interpersonal skills to greet guests effectively.

Responsibilities

• Support senior operations to ensure hotel runs smoothly.
• Supervise day-to-day hotel operations and inspire the team.
• Coach and train new starters for their roles.

Skills

Strong operational knowledge

Excellent problem-solving skills

Versatility in fast-paced environments

Coaching and training abilities

Job description

Be Yourself – Be an Inspiration to Your Team – Be Leonardo

As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality!

Some of the perks you could enjoy include :

• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe : get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme : for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme : earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate : we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff : access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

As a Duty Manager, you will :

• Be yourself!
• Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
• Have strong operational knowledge with the ability to work across departments as required
• Support other managers with interviews and recruitment- it’s a team effort
• Coach and train new starters- we want everyone to feel confident in their new role!
• Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
• Collaborate with your local HR team to host engaging activities for the team
• Preferably have experience working in a branded hotel or restaurant?

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, hard work earns you genuine opportunities for development and progression. In order to thrive here, you need to enjoy working at pace. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us!