Duty Manager

SSP UK & Ireland; Crawley; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Discounted Parking

Discounted meals

Employee discounts

Health & wellbeing support

Training and development

Job summary

SSP UK & Ireland is hiring a Retail Duty Manager for M&S Gatwick Airport North Terminal. The role offers a full-time schedule (30+ hrs) with pay at £15.75 per hour, including a night-shift incentive.

You will lead a busy team, open/close daily operations, and deliver excellent customer service across weekdays, weekends, and holidays. Training and development opportunities are provided.

Qualifications

• Must be 18+ for certain shifts.
• Experience leading teams in hospitality/retail preferred.
• Excellent customer service and problem-solving skills.

Responsibilities

• Open/close daily operations and manage issues on the fly.
• Lead your team through busy shifts and maintain a positive atmosphere.
• Inspire the team to deliver great customer service and handle customer queries.
• Monitor unit performance and champion improvements.

Skills

Team leadership

Customer service

Shift flexibility

Communication

Job description

About The Role

RETAIL DUTY MANAGER - M&S Gatwick Airport North Terminal

£15.75 per hour.

across weekdays, weekends, bank and public holidays. Join our Retail Team as a Duty Manager where the energy’s high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

About The RoleRETAIL DUTY MANAGER - M&S Gatwick Airport North TerminalPay Rate: £14.25 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.75 per hour.Shift Pattern: Full-Time (30+hrs). Shifts between 6:30am - 11:30pm, any 5 shifts out of 7. Working flexibly across weekdays, weekends, bank and public holidays. Join our Retail Team as a Duty Manager where the energy’s high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go! ABOUT YOU:

• Retail moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Retail Duty Manager role has got your name on it!
• Due to some responsibilities within the Retail Duty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE RETAIL DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail environment is ideal!

As a Retail Duty Manager We Will Offer You

• Discounted Parking whilst on shift
• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.