Duty Manager

SSP UK & Ireland; Greater London; On-site; GBP 20,664 - 22,041; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends & family discount app

Award-winning training

Health & wellbeing support

Fast-paced role

Job summary

SSP UK & Ireland is seeking a Duty Manager for M&S Simply Food at Victoria East station. The role leads a team across busy shifts, owning opening/closing and daily operations while driving outstanding customer service.

The position offers a competitive hourly rate with a night premium and a full-time schedule (>30 hours per week). You will be the go-to person for customers and team inquiries, ensuring strong performance and a positive, fast-paced atmosphere across weekdays, weekends, and

Qualifications

• Experience leading a team in a busy hospitality or retail environment.
• Ability to manage opening/closing and daily operations.
• Strong focus on delivering excellent customer service.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail environment is ideal!

Skills

Leadership

Customer service

Team motivation

Job description

About The Role

DUTY MANAGER - M&S SIMPLY FOOD, Victoria East station

£15.11 per hour. across weekdays, weekends, bank and public holidays.

Join our Retail Team as a Duty Manager where the energy’s high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

Pay Rate: £13.61 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.11 per hour.

Shift Pattern: Full-Time (30+ hours p.w). Working flexibly across weekdays, weekends, bank and public holidays.

About You:

• Retail moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role has got your name on it!
• Due to some responsibilities within the Nightshift Duty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail environment is ideal!

As a Duty Manager We Will Offer You

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.