Duty Manager

SSP; Greater London; On-site; GBP 17,908 - 22,041; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Family discounts app

Training programs

Health & wellbeing

Job summary

SSP, in partnership with M&S Simply Food, Victoria East station, seeks a Duty Manager to oversee opening, closing, and daily operations while guiding a busy team to deliver friendly service in a fast-paced environment.

This full-time role requires leadership experience in hospitality or retail, and you must be 18 or older to participate in certain shifts. Night uplift applies with a competitive hourly rate and employee benefits.

Qualifications

• Retail experience in fast-paced environments.
• Must be 18 years or older.
• Experience leading a team is a plus.

Responsibilities

• Open and close the store and manage daily operations.
• Lead and motivate the team during shifts.
• Provide excellent customer service and handle queries.
• Monitor performance and drive improvements.

Skills

Team leadership

Retail experience

Night shifts

Customer service

Job description

About the Role

DUTY MANAGER - M&S SIMPLY FOOD, Victoria East station

Pay Rate: £13.61 per hour + as a little incentive, you will earn anextra £1.50 per hourfor hours worked between midnight and 6 am, bringing your rate of pay to £15.11 per hour.

Shift Pattern: Full-Time (30+ hours p.w). Working flexiblyacross weekdays, weekends, bank and public holidays.

Join our Retail Team as a Duty Manager where the energy's high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

ABOUT YOU:

• Retail moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role has got your name on it!
• Due to some responsibilities within the Nightshift Duty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a teamin a busy Hospitality or Retail environment is ideal!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Retail Duty Manager!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.