Duty Manager

SSP Deutschland GmbH; Brighton; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounted Meal while on shifts.

Employee Discounts.

Friends and Family Discount App.

Award-winning training, apprenticesies

development programs.

Job summary

SSP operates M&S Simply Food at Brighton Station. Duty Manager role with full-time shifts including days and nights; pay £13.75/hr base plus up to £1.50 extra for midnight-6am hours, totalling £15.25/hr.

You will own opening/closing, lead a busy team, deliver great customer service, monitor performance, and drive improvements. Previous team leadership in hospitality or retail is ideal; 18+ to perform certain tasks.

Qualifications

• Retail experience leading a team and delivering excellent customer service.
• Must be 18+ to perform certain tasks or shifts.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a team in a busy Hospitality or Retail environment is ideal!

Skills

Team leadership

Customer service

Retail environment

Job description

Select how often (in days) to receive an alert:

DUTY MANAGER - M&S SIMPLY FOOD, Brighton Station

Pay Rate: £13.75 per hour + as a little incentive, you will earn anextra £1.50 per hourfor hours worked between midnight and 6 am, bringing your rate of pay to £15.25 per hour.

Shift Pattern: Full-Time. Shifts varied between days and nights. Day shifts scheduled between 5am - midnight and nights scheduled between 10pm - 7am. Working flexibly across weekdays, weekends, bank and public holidays.

Join our Retail Team as a Duty Manager where the energy's high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

ABOUT YOU:

• Retail moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Nightshift Duty Manager role has got your name on it!
• Due to some responsibilities within the Nightshift Duty Managerrole, applicants willneed to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.
• Previous experience leading a teamin a busy Hospitality or Retail environment is ideal!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you'll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.