Dutch Speaking Customer Service

Euro London Appointments Ltd; Greater London; Hybrid; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Temp to perm potential

Remote role (UK-based)

Job summary

Euro London Appointments Ltd in the United Kingdom is seeking a fluent Dutch-speaking customer service professional to join a global business. You will handle inquiries across phone, email, and live chat, delivering accurate information and resolving issues to ensure a positive experience.

You will work remotely from the UK, with a laptop provided, start January, weekly pay at £13.47 per hour, and a potential temp-to-perm path if performance is strong.

Qualifications

• Fluency in Dutch and English.
• Some experience in customer service or contact centre.
• Strong problem solving and organisational abilities.
• Proficient with CRM systems and MS Office.
• Capacity to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support customers via phone, email, and live chat.
• Resolve enquiries and complaints professionally and promptly.
• Build strong relationships through effective communication.
• Coordinate with internal teams for timely issue resolution.
• Maintain accurate CRM records and meet service standards.

Skills

Dutch language

English language

CRM skills

Microsoft Office

multitasking

Tools

CRM systems

MS Office

Job description

Are you a fluent Dutch speaker with a passion for delivering exceptional customer service? We are seeking a customer focused professional to join a leading international organisation supporting customers across multiple channels.

As the main point of contact for Dutch speaking customers, you will handle a variety of enquiries via phone, email, and chat, providing accurate information, resolving issues, and ensuring a positive customer experience from start to finish.

Key Responsibilities

• Support customers across phone, email, and live chat.
• Resolve enquiries and complaints in a professional and timely manner.
• Build strong customer relationships through excellent communication.
• Liaise with internal teams to ensure effective issue resolution.
• Maintain accurate records using CRM systems.
• Meet service standards and performance targets.

About You

• Fluency in Dutch and English
• Ideally some previous customer service, customer support, or contact centre experience.
• Excellent problem solving and organisational abilities.
• Confident using CRM systems and Microsoft Office applications.
• Able to manage multiple priorities in a fast-paced environment.

What's on Offer?

• £13.47 per hour
• Weekly pay on hourly rate to begin with
• Possibility of temp to perm if things go well
• January start with interviews happening in November/December.
• Remote role but candidates must be UK based and able to collect a laptop for the office near London or Northamptonshire

This is an excellent opportunity for a Dutch speaking customer service professional looking to join a global business that values customer experience and employee development.

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our clients' requirements.