Dutch Speaking Customer Service Advisor

Euro London; Greater London; Ibrido; GBP 15.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly pay

Laptop provided

Temp-to-perm potential

Descrizione del lavoro

Euro London Appointments Ltd is seeking a fluent Dutch-speaking customer service professional to join a leading international organisation operating across multiple channels. You will handle enquiries by phone, email and live chat, providing accurate information and resolving issues to ensure a positive customer experience from start to finish.

The role is remote in the UK with laptop collection from London or Northamptonshire.

Competenze

• Fluency in Dutch and English.
• Ideally some customer service experience.
• Strong problem-solving and organisational abilities.
• Proficient with CRM systems and MS Office applications.

Mansioni

• Support customers via phone, email, and live chat.
• Resolve enquiries and complaints professionally and promptly.
• Build strong customer relationships through clear communication.
• Liaise with internal teams to ensure timely issue resolution.
• Maintain accurate CRM records.
• Meet defined service standards and targets.

Conoscenze

Dutch language

English language

Customer service experience

Problem solving

CRM usage

Strumenti

CRM systems

Microsoft Office

Descrizione del lavoro

Are you a fluent Dutch speaker with a passion for delivering exceptional customer service? We are seeking a customer focused professional to join a leading international organisation supporting customers across multiple channels.

As the main point of contact for Dutch speaking customers, you will handle a variety of enquiries via phone, email, and chat, providing accurate information, resolving issues, and ensuring a positive customer experience from start to finish.

Key Responsibilities

• Support customers across phone, email, and live chat.
• Resolve enquiries and complaints in a professional and timely manner.
• Build strong customer relationships through excellent communication.
• Liaise with internal teams to ensure effective issue resolution.
• Maintain accurate records using CRM systems.
• Meet service standards and performance targets.

About You

• Fluency in Dutch and English
• Ideally some previous customer service, customer support, or contact centre experience.
• Excellent problem solving and organisational abilities.
• Confident using CRM systems and Microsoft Office applications.
• Able to manage multiple priorities in a fast-paced environment.
• This role is remote but candidates must be in the UK and able to collect a laptop from either the London or Northamptonshire office.

What's on Offer?

• £13.47 per hour
• Weekly pay on hourly rate to begin with
• Possibility of temp to perm if things go well
• November start

This is an excellent opportunity for a Dutch speaking customer service professional looking to join a global business that values customer experience and employee development.

For more information, please get in touch - [e-mail]