Dutch Speaking – Customer Service Advisor

South West Recruitment; Greater London; In loco; GBP 16.000 - 23.000; Tempo pieno

Descrizione del lavoro

South West Recruitment Ltd is seeking multiple Dutch-speaking Customer Service Advisors for a temporary 2–3 week assignment at Canary Wharf, London. The role supports consumers in the Benelux region affected by a nutrition product recall, via phone and email, ensuring empathetic and accurate assistance.

The position requires native or fluent Dutch, strong communication skills, and the ability to work within regulatory recall procedures.

Competenze

• Fluent written and spoken Dutch (mandatory).
• Excellent communication and interpersonal skills.
• Experience in customer care, preferably in regulated sectors.

Mansioni

• Handle inbound calls and written inquiries from Dutch-speaking consumers.
• Provide clear, accurate guidance tailored to individual needs.
• Log and process cases in the case management system.
• Arrange sample returns and resolutions per recall policies.
• Escalate complex cases to appropriate teams while owning the consumer journey.
• Collaborate with subject matter experts to ensure compliance and accurate information dissemination.

Conoscenze

Dutch language

Empathy

Communication

CRM knowledge

Strumenti

Google Suite

Microsoft Office

Salesforce

Descrizione del lavoro

Hours: 40 hours per week
Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm
Salary: £14.18 per hour

Location: Canary Wharf - London

Immediate Start

Overview

We are seeking multiple Dutch-speaking Customer Service Advisors to join our team on a temporary basis for 2-3 weeks only. This is an excellent opportunity for native or fluent Dutch speakers who are looking for a short-term position to earn quick income.

As a Careline Advisor, you will play a vital role in supporting consumers in the Benelux region affected by a specialised nutrition product recall. You will provide empathetic, accurate, and professional assistance to consumers via phone and email, ensuring compliance with regulatory standards.

Responsibilities

• Handle inbound calls and written enquiries from Dutch-speaking consumers regarding the product recall.
• Provide clear, accurate, and empathetic guidance tailored to individual needs.
• Log and process cases in the case management system with attention to detail.
• Arrange sample returns and resolutions in line with recall policies.
• Escalate complex or sensitive cases to the appropriate teams while maintaining ownership of the consumer journey.
• Collaborate with subject matter experts, quality specialists, and regulatory colleagues to ensure compliance and accurate dissemination of information.

Qualifications

• Fluent written and spoken Dutch (mandatory) - this is essential for the role.
• Excellent communication and interpersonal skills with the ability to empathise with consumers.
• Previous customer care experience, preferably in the food industry or a regulated sector.
• Strong IT skills, including proficiency in Google Suite and Microsoft Office. CRM knowledge (e.g., Salesforce) is a plus.
• Ability to remain calm and professional under pressure, especially when dealing with sensitive cases.
• Flexible to work shifts within the operational hours.
• Self-motivated and a team player.

Day-to-Day

• Respond to consumer queries via phone and email, ensuring a high level of customer care.
• Accurately document all interactions in the case management system.
• Liaise with logistics teams to arrange product returns and resolutions.
• Work closely with internal teams to ensure compliance with recall procedures.
• Provide a professional and empathetic service to consumers, particularly those in vulnerable situations.
• Competitive hourly rate of £14.18 per hour.
• Opportunity to gain experience in a high-volume, regulated customer service environment.
• Work within a supportive and collaborative team.
• Ideal for individuals in between jobs seeking a short-term position for quick income.

Please note: This position is for native or fluent Dutch speakers only, and this is an essential requirement. The role is temporary, lasting for 2-3 weeks only, making it an ideal opportunity for those seeking short-term work.

Job Title: Dutch Speaking – Customer Service Advisor Job Reference: 46580 Salary: £14.18 - 14.18 per hour Sector: Location: