Dutch & English Speaking Customer Advisor * London Hybrid*

South West Recruitment; Greater London; Hybride; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive hourly rate £12.30

Uncapped commission on-target earnings

Staff training on product, system and

BUPA Life Insurance

Perkbox access

Corporate discounts

Smart casual dress code

20 days annual leave (+1 per year up)

Bank holiday entitlement

Modern premises with staff room

Career progression opportunities

Charity involvement

NVQ/apprenticeship options

Recommend-a-friend scheme

Résumé du poste

South West Recruitment Ltd in London is seeking an Inbound Sales & Customer Service Agent fluent in Dutch and English to join a dynamic team. The role focuses on delivering exceptional service while driving sales, handling inbound calls, and managing bookings and modifications.

The position offers hybrid working after on-site training, a competitive hourly rate with uncapped commission, and ample progression opportunities within a customer-focused environment.

Qualifications

• Fluency in Dutch and English.
• Excellent interpersonal and communication skills.
• Natural ability to drive sales and achieve targets.
• Professionalism and emotional resilience.
• Strong attention to detail and multitasking abilities.
• A customer-centric approach, aiming to surprise and delight in every interaction.
• Previous experience in customer service or sales roles (essential).
• Familiarity with call centre practices and KPIs (preferred).

Responsabilités

• Engaging with customers over the phone to provide exceptional service and meet travel needs.
• Identifying opportunities to upsell and cross-sell products and services.
• Managing bookings, cancellations, and modifications efficiently.
• Collaborating with team members to achieve performance targets and maintain a high-performance culture.
• Participating in training sessions to enhance your sales and customer service skills.

Connaissances

Dutch

English

Sales skills

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Customer-centric

Call centre knowledge

Description du poste

Overview

We are seeking a motivated and customer-focused individual to join our team as an Inbound Sales & Customer Service Agent. This role involves working with prestigious clients providing exceptional service and sales support to European customers. The position is based in our Head Office in Canary Wharf, London, with hybrid working options available after completing on-site training.

If you are fluent in Dutch and English, have a passion for customer service, and possess a natural ability to drive sales, we encourage you to apply for this exciting opportunity.

Responsibilities

As an Inbound Sales & Customer Service Agent, your key responsibilities will include:

• Handling incoming calls for both sales and service inquiries.


• Managing service requests using the client's application system.


• Generating sales by understanding customer needs and creating desire for products and services.


• Cancelling, modifying, or confirming existing bookings.


• Upselling additional products, services, and extended stays.

This list is not exhaustive, and additional duties may be assigned as required by the business.

Qualifications

To succeed in this role, you should possess the following:

• Fluency in Dutch and English.


• Excellent interpersonal and communication skills.


• A natural ability to drive sales and achieve targets.


• Professionalism and emotional resilience.


• Strong attention to detail and multitasking abilities.


• A customer-centric approach, aiming to surprise and delight in every interaction.


• Previous experience in customer service or sales roles (essential).


• Familiarity with call centre practices and KPIs (preferred).

Day-to-Day

Your daily responsibilities will include:

• Engaging with customers over the phone to provide exceptional service and meet their travel needs.


• Identifying opportunities to upsell and cross-sell products and services.


• Managing bookings, cancellations, and modifications efficiently.


• Collaborating with team members to achieve performance targets and maintain a high-performance culture.


• Participating in training sessions to enhance your sales and customer service skills.

We value our employees and offer a comprehensive benefits package, including:

• Competitive hourly rate of £12.30 plus an uncapped commission structure with on-target earnings of £5,000 per annum.


• Full product, system, sales technique, and customer service training.


• BUPA Life Insurance Scheme.


• Access to Perkbox for exclusive discounts and offers.


• Corporate discounts on hairdressing, gym memberships, restaurants, and bars.


• Smart casual dress code.


• 20 days of annual leave, plus an additional day for each year of service (up to 5 days).


• Bank holiday entitlement.


• Recently built, modern premises with a staff room offering refreshments.


• Opportunities for career progression to roles such as Social Media Specialist, Trainer, Quality Support Executive, or Team Manager.


• Involvement in local charities and fundraising events.


• Apprenticeship positions and NVQ qualifications available.


• Recommend-a-friend scheme with paid rewards.

Join Us

If you are ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we would love to hear from you.

Job Title: Dutch & English Speaking Customer Advisor * London Hybrid* Job Reference: 44815 Salary: £23,985 - 30,000 per year Sector: Location: