Customer Service Representative

Jo Holdsworth Recruitment Ltd.; Bradford; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency based in the UK is seeking an enthusiastic Customer Service Representative for a permanent role. The position offers remote working with monthly office visits in Bradford and occasional travel to Belgium. Candidates should be fluent in Dutch and French and possess strong communication skills. Responsibilities include managing the order-to-shipment process and assisting with customer inquiries. A competitive salary ranging from £30,000 to £35,000 is offered, depending on experience.

Qualifications

• Previous experience in a customer service or administrative environment is essential.
• Background in the automotive or related industry is advantageous.

Responsibilities

• Manage the complete order-to-shipment process.
• Daily communication with customers and different departments.
• Monitor and resolve delivery issues promptly.
• Process customer pricing approval requests.
• Set up and maintain accurate customer account records.
• Assist with invoicing and resolve related queries.
• Manage stock and delivery schedules.
• Support the Customer Service Team Leader with operations.

Skills

Fluency in Dutch and French (written & spoken)

High level of written and verbal communication

Strong working knowledge of Microsoft Office

Strong attention to detail and organisational skills

Tools

SAP

Job description

Customer Service Representative (Remote / Bradford)

This is a permanent opportunity for an enthusiastic Customer Service Representative to join a busy firm based in Bradford. Candidates with proficient Dutch and French language skills (both written and spoken) and the willingness to work remotely will have an advantage. The role is primarily remote with travel to the Bradford office once a month and to Belgium twice a year (fully expensed).

Job Responsibilities

• Managing the complete order-to-shipment process
• Daily communication with customers and different departments within the business
• Monitoring and resolving delivery issues promptly
• Processing customer pricing approval requests and following up with relevant departments
• Setting up and maintaining accurate customer account records
• Assisting with invoicing and resolving related queries
• Managing stock and delivery schedules
• Following all internal procedures and audit requirements
• Supporting the Customer Service Team Leader with day‑to‑day operations, ensuring orders, deliveries, and administrative processes run smoothly and efficiently

Required Skills and Qualifications

• Fluency in Dutch and French (written & spoken)
• High level of written and verbal communication
• Strong working knowledge of Microsoft Office
• Experience with SAP (highly desirable)
• Previous experience in a customer service or administrative environment (essential)
• Background in the automotive or related industry (advantageous)
• Strong attention to detail and organisational skills

Additional Details

Hours: 39 hours per week

Start Date: January 2026

Salary: £30,000 – £35,000, dependent on experience (flexible for the right candidate)

Work Location: BD7 (remote working offered for the right candidate with one office visit per month)

By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.