Dutch & English Speaking Customer Service *London Hybrid

South West Recruitment; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a permanent Customer Service Assistant fluent in Dutch and English. You will respond to customer queries via phone, email, and chat, providing excellent service in a hybrid model based in London. This role includes a competitive hourly wage of £12.30 plus potential commission and numerous employee benefits. Ideal candidates will be communicative, empathetic, and professional.

Benefits

Commission structure for sales results

Pension Scheme

Discounted gym membership

50% discount with More bus

Recognition and reward schemes

Qualifications

• Ability to speak both English and Dutch fluently.
• Willingness to assist customers in their challenges.
• Friendly and engaging personality.

Responsibilities

• Respond to emails and calls in English and Dutch.
• Translate customer queries between English and Dutch.
• Deliver excellent customer service in all communications.

Skills

Communication skills

Empathy

Professional manner

Job description

We are recruiting for a permanent Customer Service Assistant to speak both Dutch and English. These positions are Hybrid for London and surrounding areas

Main Purpose of role

• Responding to English and Dutch emails, answering English and Dutch calls,
• Dealing with customer queries on our system and translating replies from English to Dutch and Dutch to English,
• To deliver customer service/excellence in all aspects of supporting the clients customers over the phone and in writing in both English and Dutch,
• You will be communicating directly with customers on the phone, by email, social media and live web chat,
• You will handle communications from customer enquiries,
• Updating customer details (address, payment methods)

The Multilingual Consultant will report into the Dutch Team Leader.

You should have

• A natural ability to communicate and empathise
• A confident and professional manner
• A real willingness to help a customer with their challenge
• The desire to have fun at work!

Salary and Benefits

Salary: £12.30 per hour + benefits
Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum

Progression

Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager.

Hours

37.50 per week, between the hours of 8am - 8pm Monday - Friday, 8-4PM Saturday and 9-4PM Sunday. Shifts will include 1 weekend day every other week with a weekday given in lieu.

Benefits

• IIP Accredited Employer
• Great working culture of fun and sociable team environment
• 50% discount with More bus for monthly and quarterly tickets
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £1000
• Apprenticeships, qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards

To be considered for this excellent opportunity, please apply with your C.V and we will be in touch in due course.