Dutch & English Speaking Customer Advisor London Hybrid

South West Recruitment Ltd; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency seeks an Inbound Customer Service Agent fluent in Dutch and English. This role involves providing exceptional service to European customers while working at the Head Office in Canary Wharf, London. Responsibilities include handling inquiries, managing bookings, and upselling products. The position offers competitive pay of £12.30 per hour plus commission, comprehensive training, and opportunities for career progression in a dynamic, customer-focused environment.

Benefits

Competitive hourly rate plus commission

BUPA Life Insurance Scheme

Access to Perkbox discounts

20 days annual leave plus additional days for service

Opportunities for career progression

Qualifications

• Fluency in Dutch and English is essential.
• Excellent interpersonal and communication skills required.
• Previous experience in customer service or sales roles is necessary.

Responsibilities

• Handle incoming calls for sales and service inquiries.
• Generate sales by understanding customer needs.
• Manage bookings, cancellations, and modifications efficiently.

Skills

Fluency in Dutch and English

Interpersonal and communication skills

Sales ability

Attention to detail

Education

Experience in customer service or sales

Job description

Inbound Customer Service Agent - Dutch Speaker

Overview

We are seeking a motivated and customer-focused individual to join our team as an Inbound Sales & Customer Service Agent. This role involves working with prestigious clients providing exceptional service and sales support to European customers. The position is based in our Head Office in Canary Wharf, London, with hybrid working options available after completing on-site training.

If you are fluent in Dutch and English, have a passion for customer service, and possess a natural ability to drive sales, we encourage you to apply for this exciting opportunity.

Responsibilities

As an Inbound Sales & Customer Service Agent, your key responsibilities will include:

• Handling incoming calls for both sales and service inquiries.
• Managing service requests using the client's application system.
• Generating sales by understanding customer needs and creating desire for products and services.
• Cancelling, modifying, or confirming existing bookings.
• Upselling additional products, services, and extended stays.

This list is not exhaustive, and additional duties may be assigned as required by the business.

Qualifications

To succeed in this role, you should possess the following:

• Fluency in Dutch and English.
• Excellent interpersonal and communication skills.
• A natural ability to drive sales and achieve targets.
• Professionalism and emotional resilience.
• Strong attention to detail and multitasking abilities.
• A customer-centric approach, aiming to surprise and delight in every interaction.
• Previous experience in customer service or sales roles (essential).
• Familiarity with call centre practices and KPIs (preferred).

Day-to-Day

Your daily responsibilities will include:

• Engaging with customers over the phone to provide exceptional service and meet their travel needs.
• Identifying opportunities to upsell and cross-sell products and services.
• Managing bookings, cancellations, and modifications efficiently.
• Collaborating with team members to achieve performance targets and maintain a high-performance culture.
• Participating in training sessions to enhance your sales and customer service skills.

Benefits

We value our employees and offer a comprehensive benefits package, including:

• Competitive hourly rate of £12.30 plus an uncapped commission structure with on-target earnings of £5,000 per annum.
• Full product, system, sales technique, and customer service training.
• BUPA Life Insurance Scheme.
• Access to Perkbox for exclusive discounts and offers.
• Eye test vouchers.
• Corporate discounts on hairdressing, gym memberships, restaurants, and bars.
• Smart casual dress code.
• 20 days of annual leave, plus an additional day for each year of service (up to 5 days).
• Bank holiday entitlement.
• Recently built, modern premises with a staff room offering refreshments.
• Opportunities for career progression to roles such as Social Media Specialist, Trainer, Quality Support Executive, or Team Manager.
• Involvement in local charities and fundraising events.
• Apprenticeship positions and NVQ qualifications available.
• Recommend-a-friend scheme with paid rewards.

Join Us

If you are ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we would love to hear from you. Apply today to become part of a dynamic team that values excellence, innovation, and professional growth.