Dudley Court House AO x1

Brook Street; Dudley; In loco; GBP 25.000 - 26.000; Tempo pieno

Descrizione del lavoro

Brook Street in Dudley is seeking a Customer Service & Administrative Assistant for a busy Government environment at Dudley Magistrates Court. The role supports multiple courts with process-heavy tasks, focusing on accuracy and clear communication.

You will handle hearings, case files, and stakeholder queries across face-to-face and phone channels, with guidance from service scripts and policy.

Competenze

• Strong customer service skills with the confidence to communicate clearly and empathetically.
• The ability to follow procedures accurately, maintain confidentiality, and handle sensitive information responsibly.
• A methodical approach to administrative work, with attention to detail and a focus on compliance.
• Comfort working across multiple contact channels while staying responsive and professional.

Mansioni

• Validate and manage day-to-day vacancy and administrative checks to ensure processes are accurate
• Prepare for, facilitate and support a range of hearing administration tasks
• Provide face-to-face and phone support (incoming and outbound), and respond to correspondence in different formats
• Use HMCTS service scripts and knowledge articles to signpost users to the right support and provide clear, consistent guidance-especially for users with specific or complex needs
• Follow complaints policies and procedures, responding promptly where needed to help prevent escalation and keep records up to date
• Support operational requirements by working to standard operating procedures and meeting performance targets
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Manage jury service tasks such as selection, deferral, reassignment and attendance tracking, plus process expenses and court fees
• Assist with listing and scheduling, responding to urgent matters and following listing policies
• Support enforcement procedures, including financial assessments, fine collection support, and basic financial/statistical reporting
• Contribute to health and safety operations, including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance

Conoscenze

Customer service

Communication

Confidentiality

Administrative tasks

Attention to detail

Descrizione del lavoro

Customer Service & Administrative Assistant (AO x1)

Location & Building: Dudley Magistrates Court, with additional support provided to Walsall and Wolverhampton Magistrates Courts as required.

Working Days / Hours: Monday to Friday, 37 hours per week

Working Pattern: Office-based

Pay Rate: £12.86 per hour

Level of Clearance Required: Basic DBS

If you're organised, calm under pressure, and confident helping people through process-heavy situations, Our Client is looking for a customer-focused administrator to join a busy Government environment in Dudley. This is a role where your communication makes a real difference-supporting users, stakeholders, and operational teams to keep justice services running smoothly.

What you'll be doing:

• Validate and manage day-to-day vacancy and administrative checks to ensure processes are accurate
• Prepare for, facilitate and support a range of hearing administration tasks
• Provide face-to-face and phone support (incoming and outbound), and respond to correspondence in different formats
• Use HMCTS service scripts and knowledge articles to signpost users to the right support and provide clear, consistent guidance-especially for users with specific or complex needs
• Follow complaints policies and procedures, responding promptly where needed to help prevent escalation and keep records up to date
• Support operational requirements by working to standard operating procedures and meeting performance targets
• Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Manage jury service tasks such as selection, deferral, reassignment and attendance tracking, plus process expenses and court fees
• Assist with listing and scheduling, responding to urgent matters and following listing policies
• Support enforcement procedures, including financial assessments, fine collection support, and basic financial/statistical reporting
• Contribute to health and safety operations, including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance

What you'll bring:

• Strong customer service skills with the confidence to communicate clearly and empathetically
• The ability to follow procedures accurately, maintain confidentiality, and handle sensitive information responsibly
• A methodical approach to administrative work, with attention to detail and a focus on compliance
• Comfort working across multiple contact channels while staying responsive and professional

Additional information:

• You’ll be supported with locally required guidance and processes to help you deliver safely and effectively

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.