Administrative Officer (AO)

Brook Street; Doncaster; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is recruiting an Administrative Officer (AO) in Doncaster for a busy court environment. This office-based role pays £12.86 per hour for a 37-hour week and involves delivering high-quality customer service across in-person, telephone, and digital channels.

You will support hearings, manage case files, handle enquiries, assist with listing and jury service, and contribute to enforcement-related tasks. Strong IT skills and calm, professional communication are essential.

Qualifications

• Teamwork and flexible workload management to meet priorities.
• Strong digital skills including Microsoft Office and database handling.
• Clear communication to explain processes and handle queries professionally.
• Proactive problem-solving with willingness to adapt.
• Resilience and impartial professionalism when dealing with complex information.

Responsibilities

• Support users, judicial office holders and partner agencies with exceptional customer service across in-person, telephone and digital/webchat channels.
• Prepare for, facilitate and support the full journey of hearings through accurate administrative processing.
• Resolve enquiries and signpost users to the right support and services, including those with complex or additional needs.
• Manage case files with accurate data entry and secure information handling, following retention and data loss protocols.
• Assist with listing and scheduling, ensuring responsiveness to urgent matters and adherence to listing policies.
• Support jury service administration, including selection, deferral, reassignment and attendance tracking.
• Help with enforcement-related tasks such as financial assessments and support for fine collection, plus basic reporting.

Skills

Teamwork

Communication

Problem-solving

Resilience

Tools

Microsoft Office

Databases

Job description

Administrative Officer (AO)

Location: Doncaster DN1 3HS
Salary: £12.86 per hour (37 hours per week, office-based)

We're hiring for a reputed client an Administrative Officer (AO) to be a first point of contact within a busy court environment. If you thrive on helping people, can handle varied queries with calm professionalism, and enjoy keeping operations moving smoothly, this could be a meaningful next step.

What you'll be doing:

• Support users, judicial office holders and partner agencies with exceptional customer service across in-person, telephone and digital/webchat channels
• Prepare for, facilitate and support the full journey of hearings through accurate administrative processing
• Resolve enquiries and signpost users to the right support and services, including those with complex or additional needs
• Manage case files with accurate data entry and secure information handling, following retention and data loss protocols
• Assist with listing and scheduling, ensuring responsiveness to urgent matters and adherence to listing policies
• Support jury service administration, including selection, deferral, reassignment and attendance tracking
• Help with enforcement-related tasks such as financial assessments and support for fine collection, plus basic reporting
• Undertake general operational/admin duties (including risk awareness linked to buildings and facilities checks)

What you'll bring:

• Confidence working in a team and flexing your workload to meet priorities
• Strong digital skills, including Microsoft Office and working with databases
• Clear communication skills-able to explain processes and handle queries professionally, even in difficult situations
• Proactive problem-solving, with a willingness to expand appropriately when needed
• Resilience and impartial professionalism, including when dealing with distressing or complex information

If you're ready to bring structure, customer focus and calm reliability to the heart of operational delivery, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.