Admin Officer

Brook Street; Oxford; On-site; GBP 24,000 - 26,000; Full time

Job summary

Brook Street is recruiting for an Admin Officer in Oxfordshire. This customer‑focused role supports users, stakeholders and teams across Oxford, with 37 hours per week, Monday to Friday, and a pay rate of £12.86 per hour.

You will maintain vacancy records, respond to inquiries by phone, face‑to‑face or email, support court/hearing processes, and manage case files. Onboarding will require an Enhanced DBS, and Brook Street supports armed forces personnel and veterans.

Qualifications

• Customer-focused approach with clear communication.
• Strong accuracy in handling case files and records.
• Ability to follow procedures and meet targets.
• Calm judgement under pressure.
• Resilience when dealing with complaints.

Responsibilities

• Maintain vacancy records by checking details and updating templates.
• Provide face-to-face, telephone and written responses signposting users to the right support and services.
• Handle administrative tasks to prepare, facilitate, and result court/hearing processes, following scripts and knowledge articles.
• Support users with specific needs by sharing clear information to help them participate effectively.
• Process complaints in line with policies and procedures, responding promptly to prevent escalation.
• Undertake operational support using standard operating procedures to meet performance targets and service standards.
• Manage case files with accurate data entry and secure information management.
• Support jury service administration (selection, deferral, reassignment, attendance tracking) plus expenses and court fees.
• Assist with listing and scheduling, diary coordination, and urgent administrative requests.
• Support enforcement procedures, including financial assessments and basic statistical reporting.
• Contribute to health and safety operations (PEEPs, facility checks, issue logging, governance).

Skills

Customer-focused

Administrative accuracy

Follow procedures

Calm under pressure

Attention to detail

Time management

Job description

Admin Officer

Location: Oxfordshire OX1 1RZ.
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:0atm - 5:0atm
Pay Rate: £12.86 per hour

Are you at your best when helping people through important moments-calmly, clearly and with a strong eye for detail? Our Client is looking for an AO to provide customer-focused support, manage key administration, and help ensure services run smoothly for users, stakeholders, and teams across Oxford.

What you'll be doing:

• Maintain accurate vacancy records by checking details and updating template information as needed
• Provide face-to-face, telephone (incoming and outbound), and written responses-signposting users to the right support and services
• Handle administrative tasks to prepare, facilitate, and result court/hearing processes, following relevant service scripts and knowledge articles
• Support users with specific (and potentially complex) needs by sharing clear, consistent information to help them participate effectively
• Process complaints in line with policies and procedures, supporting users through each stage and responding promptly to prevent escalation
• Undertake operational support using standard operating procedures to meet performance targets and service standards
• Manage case files with accurate data entry, secure information management, and compliance with retention/data loss protocols
• Support jury service administration (selection, deferral, reassignment, attendance tracking) plus expenses and court fees
• Assist with listing and scheduling, diary coordination, and urgent administrative requests as required
• Support enforcement procedures, including financial assessments, fine collection assistance, and basic statistical/financial reporting
• Contribute to health and safety operations (e.g., PEEPs, facility checks, issue logging, and key/safety governance under guidance)

What you'll bring:

• A customer-first approach with confidence communicating clearly, even when queries are complex
• Strong administrative accuracy-comfortable handling case files and maintaining high-quality records
• Ability to follow procedures, support compliance, and meet operational performance targets
• Calm judgement under pressure, with a proactive mindset to spot risks and act promptly
• Resilience and professionalism when dealing with complaints and time-sensitive requests

Additional information:

Opportunity to make a real difference by helping people access the right support at the right time-across multiple contact methods.
If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.
If you're motivated by meaningful public service, enjoy structured operational work, and take pride in getting things right, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.