Manchester County Court Admin Officer

Brook Street; Manchester; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is recruiting AO x2 for Court Administration (Operational Support) in Manchester. This role supports court processes, prepares papers for hearings, and helps maintain accurate digital records while upholding discretion and service standards.

Working Monday to Friday, the position offers a pay rate of £12.86 per hour within a busy public-sector environment.

Qualifications

• Strong customer service skills in a service-led environment.
• Excellent digital and administrative ability with attention to detail.
• Clear and confident communication in person, on the phone, digitally and in writing.

Responsibilities

• Progressing cases through the court/tribunal journey to support operational and service standards.
• Preparing papers and files for hearings, meetings and tribunals, including handling and processing sensitive information accurately.
• Creating and updating digital records and ensuring outcomes are recorded correctly.
• Communicating with the public, judiciary, legal representatives and other agencies to support a smooth process.
• Helping to keep proceedings running, including preparing court/hearing rooms.
• Acting as a first point of contact, meeting court users and providing essential support.

Skills

Customer service

Attention to detail

Communication skills

Multitasking

Empathy

Adaptability

Job description

AO x2 - Court Administration (Operational Support)

Location: Manchester

Working Hours: Monday - Friday

Pay Rate: £12.86ph

What you'll be doing:

• Progressing cases through the court/tribunal journey to support operational and service standards
• Preparing papers and files for hearings, meetings and tribunals, including handling and processing sensitive information accurately
• Creating and updating digital records, interpreting information on a court file and ensuring outcomes are accurately recorded
• Communicating with the public, judiciary, legal representatives and other agencies-supporting a smooth, efficient process
• Helping to keep proceedings running effectively, including preparing court/hearing rooms
• Acting as a first point of contact when required, meeting court users (including vulnerable witnesses) and providing essential support

What you'll bring:

• Strong customer service skills and confidence working in a service-led, customer-facing environment
• Good digital and administrative ability, with excellent attention to detail
• Clear, confident communication in person, over the telephone, digitally and in writing
• Organisational skills and the ability to multi-task in a busy environment
• Resilience and empathy when handling sensitive information and challenging situations
• Adaptability to work across office-based duties and in a court setting

Additional information:

• You’ll be part of a team contributing to overall operational, performance and service targets

Ready to bring structure, care and professionalism to court support in Manchester?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.