Driver Technician Trainee, Customer Delivery Hub

John Lewis Partnership; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK retail company is seeking a Driver Technician Trainee in Leeds. This role involves supporting a 3-month training program to become a qualified Customer Delivery Technician. Responsibilities include customer service, product installation, and adhering to driving regulations. Candidates should have a UK B-Category driving licence and previous customer-facing experience. The position offers opportunities for personal growth and development within a supportive workplace environment.

Benefits

Flexible working options

Employee ownership

Work-life balance support

Qualifications

• Over 18 years of age.
• No more than 6 points on driving licence.
• Interest in installation and technology.

Responsibilities

• Ambassador for the brand providing great customer service.
• Assist in loading deliveries and work with warehouse team.
• Install various products and demonstrate their use.
• Adhere to legal driving regulations.

Skills

UK B-Category manual driving licence

Customer-facing experience

Verbal communication skills

Understanding of technology

Job description

About the roleAs our Driver Technician Trainee 7.5t, you will be supported through our 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence.

Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew.

Due to the nature of these roles, we require all applicants to be over 18 to apply.

Key Responsibilities

• Being an ambassador for the John Lewis brand with great customer service is your number one priority.

• Perform daily checks and assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.

• Show great respect and courtesy for the customer's home, and handle unexpected situations to find the best possible solution for your customers.

• Installing various products (including wall-mount TVs, integrated appliances, and hard-wired appliance installations). This will be completed efficiently and quickly for our customers, and will demonstrate how they work once installed.

• Keeping up to date with new products and technologies to perform your role at your best.

• Adhere to all legal driving regulations, including the Working Time Directive and EU regulations to maintain a safe working environment.

It is important to note that the completion of the 90-day programme will be based on the individual’s input into the programme and may vary based on training needs.

Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential skills/experience you'll need

• UK B-Category manual driving licence with no more than 6 points.
• Previous experience in a customer-facing role.
• Have great verbal communication skills both over the phone and in person.
• Good understanding of technology and an interest in installation.

Desirable skills/experience you may have

• Prior experience in installation and customer delivery services.
• Previous role model or team leader experience

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.