Drainage Claims & Customer Care Specialist (Hybrid)

CET Structures Limited; Preston; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An established claims management company is seeking a Customer Service Agent in Preston on a fixed-term contract. The role involves managing claims, resolving customer complaints, and liaising with stakeholders, all of which require strong communication, empathy, and problem-solving skills. A competitive salary and inclusive working culture are part of the offering. This position allows for a hybrid working environment, ensuring flexibility for candidates.

Benefits

Competitive salary

Inclusive working culture

Qualifications

• Strong communication skills are vital for managing claims effectively.
• Empathy is important for resolving customer complaints satisfactorily.
• Problem-solving skills are crucial in ensuring efficient claims handling.

Responsibilities

• Manage claims and resolve customer complaints.
• Liaise with various stakeholders to ensure smooth operations.
• Ensure claims progress efficiently within client SLAs.

Skills

Clear communication

Empathy

Problem-solving

Job description

An established claims management company is seeking a Customer Service Agent in Preston on a fixed-term contract. The role involves managing claims, resolving customer complaints, and liaising with stakeholders, all of which require strong communication, empathy, and problem-solving skills. A competitive salary and inclusive working culture are part of the offering. This position allows for a hybrid working environment, ensuring flexibility for candidates.