Door Host

Hyatt Hotels Corporation; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A global hospitality leader is seeking a Door Host to deliver exceptional guest experiences at their London location. Responsibilities include welcoming guests with warmth, managing arrivals and departures, and providing accurate information about hotel services. Candidates should have experience in premium hospitality, exceptional customer service skills, and the ability to handle multiple tasks efficiently. This role offers various benefits, including complimentary hotel stays and opportunities for career development.

Benefits

12 complimentary nights per year

Discounted hotel stays for family and friends

Free meals on duty

Complimentary uniform laundering

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Previous experience in a similar role within the premium hospitality segment is preferred.
• Professionalism and the ability to maintain a positive guest experience.

Responsibilities

• Welcome guests warmly and create an exceptional first impression.
• Manage arrivals and departures and assist with luggage coordination.
• Provide accurate information about hotel facilities and services.
• Support Front Office and Guest Relations teams for a smooth guest journey.
• Handle guest enquiries courteously for personalized interactions.

Skills

Exceptional customer service

Interpersonal skills

Ability to handle multiple tasks

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Hyatt Regency London Olympia will be part of a major redevelopment project transforming Olympia, London's historic convention centre rebuilt in 1873, into a comprehensive convention, entertainment, and cultural district in West London. Anchored by the iconic glass barrel‑vaulted roofs of the Grand and National Halls, the new 14‑acre site will feature a boutique multi‑screen arthouse cinema, a 4,000‑capacity music and performing arts venue, a 1,500‑seat theatre, a rooftop sky garden, as well as restaurants, shops, cafés, and office and co‑working spaces.

Hyatt Regency London Olympia will offer 204 rooms, a bar and restaurant, as well as a lobby lounge. Additionally, there will be three meeting rooms and direct connectivity to the London Olympia Convention Centre.

Duties and responsibilities related to the Door Host

• Welcome guests with warmth and professionalism, creating an exceptional first impression of the hotel.
• Manage arrivals and departures at the entrance, assisting with luggage coordination and directing guests appropriately.
• Provide accurate information about hotel facilities, services, and events, anticipating guest needs at all times.
• Support the Front Office and Guest Relations teams to ensure a smooth and seamless guest journey.
• Handle guest enquiries and concerns courteously, ensuring every interaction feels personalised and memorable.

About you

Previousexperience in a similar role within thepremiumhospitality segment is preferred. Exceptional customer service and interpersonal skills, with attentiveness, professionalism, and the ability to handle multiple tasks efficiently whilemaintaininga positive guest experience.

Benefits of the Door Host role

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free Meals on duty in our colleague restaurant
• Uniform laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever‑growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps

Apply today for this Door Host role and start your journey with Hyatt Hotels!

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