Disrepair Liaison Coordinator

Liquid RS; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading social housing organization in London seeks an experienced administrative coordinator to manage communication with contractors and stakeholders. The role involves logging disrepair queries, supporting performance reporting, and monitoring purchase orders to ensure accurate processing. The ideal candidate will have strong organizational skills, excellent communication abilities, and proficiency in MS Office. This position offers a competitive hourly rate with hybrid working options.

Benefits

Competitive hourly rate

Hybrid working environment

Secure ongoing contract

Qualifications

• Strong administrative and coordination experience in housing or repairs.
• Excellent communication skills for liaising with various stakeholders.
• Good data handling skills with proficiency in Excel.

Responsibilities

• Act as main contact for contractors regarding disrepair queries.
• Log, triage and escalate enquiries for resolution.
• Support performance reporting and compile data for internal audiences.
• Raise and monitor purchase orders accurately.

Skills

Administrative experience

Excellent communication skills

Data handling with Excel

Organisational skills

Customer-focused approach

Tools

MS Office

Job description

Job Description

We’re pleased to be partnering with one of London’s largest and longest-established social housing organisations, renowned for their strong community focus, investment in safe, quality homes, and commitment to delivering exceptional resident services. With a substantial and diverse portfolio across the capital, they drive continuous improvement and place customer experience at the heart of everything they do.

What You’ll Be Doing

• Acting as the main point of contact for contractors, frontline staff and stakeholders regarding all disrepair queries.
• Logging, triaging and escalating enquiries to ensure swift and accurate resolution.
• Supporting performance reporting, KPI monitoring and compiling clear, user-friendly data for internal audiences.
• Raising, receipting and monitoring purchase orders, ensuring spend is tracked and invoices are processed correctly.
• Organising meetings, preparing agendas, taking minutes and providing wider administrative support to the team.
• Monitoring contractor performance and ensuring service levels meet contractual and organisational expectations.
• Contributing to continuous improvement by identifying process gaps and recommending enhancements.
• Providing cover and support across the wider team when required.

About You

• Strong administrative and coordination experience, ideally within housing, repairs, maintenance or contractor-facing environments.
• Excellent communication skills with the ability to liaise confidently with contractors, internal teams and residents.
• Good data handling skills with experience using Excel and other MS Office tools.
• Highly organised, proactive and able to prioritise workload effectively.
• Customer-focused, solution-driven and comfortable managing multiple streams of information.

What's on offer

• Competitive hourly rate : £20.84 per hour PAYE / £27.56 per hour Umbrella
• Hybrid working : Based in modern offices in King’s Cross with flexibility
• Secure ongoing temporary contract with potential for long-term continuity

If you’d like to be considered, please get in touch – we’d love to discuss this opportunity with you.