Director, People & Culture Service Operations

Aristocrat; City Of London; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

A leading gaming technology company is seeking a P&C Operations Director to oversee its shared services team in the EMEA region. The role involves leading a diverse team, developing operational strategies, and driving initiatives aimed at enhancing employee experience. Candidates should have substantial leadership experience, particularly within shared services, and be proficient in tools like Workday and ServiceNow. The position is hybrid, based in the United Kingdom, with up to 25% travel.

Benefits

Robust benefits package

Global career opportunities

Qualifications

• Experience leading large teams in a People & Culture role.
• Track record in Shared Services Operations exceeding performance metrics.
• Experience with case management tools, preferably ServiceNow.

Responsibilities

• Lead the P&C shared services team for the EMEA region.
• Develop strategies for operational objectives and meet service goals.
• Partner with leaders to drive enterprise initiatives and value propositions.

Skills

Leadership in People & Culture role

Experience in Shared Services Operations

Use of ServiceNow

Proficient in Workday

Operational improvements

Excellent communication skills

Data-driven decision making

Employee experience focus

Job description

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About the Job

You will join us as our new P&C Operations Director to lead the P&C shared services team within the EMEA region. Asa member of our People & Culture Organization this role is charged with providing strategic solutions, expert advice and guidance to the EMEA’s P&C shared service team across our full scope of services. You will provide thought leadership to help shape our operational P&C strategy and determine capabilities needed to elevate our ongoing delivery.

What You\'ll Do

• Accountable for leading and scaling a team that delivers a broad, comprehensive range of P&C/HR functions within a shared service model including; employee inquiries, advocacy and executive handling, on-boarding, off-boarding, P&C delivery, benefits, employee relations advice & counsel, investigations, and other P&C services.
• Develop short-and-long range strategies for P&C operational objectives, stays ahead of new developments, anticipates future needs and proactively identifies solutions.
• Displays high level of cultural awareness and sensitivity, skill to adapt communication styles to fit a variety of global business environments and context.
• Drives scale and capability through the team, improving technology for optimization, automation, self-service and chatbots.
• Partners with leaders in P&C and other teams to drive enterprise initiatives, employee value proposition strategy, global process harmonizations and cross-functional outcomes.
• Defines, monitors, measures and reports on key service level metrics; architect adequate internal controls to meet metrics and to enable efficient execution and compliance of all activities for avoidance of errors.
• Builds interpersonal capability to develop a highly effective team that is trained to deliver a consumer-grade experience through training, adoption, communication and organisational change.
• Serves as a trusted partner to the P&C community, builds positive relationships and establishes credibility across our organization through the effective administration of P&C operational services.

Skills And Experience

• Experience in a senior People & Culture role leading large teams.
• Proven experience working within a Shared Services Operations team with a track record of exceeding service level agreements using metrics to measure, supervise and report delivery.
• Experience using ServiceNow or commercial grade case management tools for work management.
• Utilised Workday as core data system to support P&C operational activities.
• Experience in operational improvements, communications, leadership & people management.
• Demonstrated experience in key P&C proficiency areas: employee relations, benefits, employee data management, compliance, talent administration, reporting, learning administration, recruiting administration, total rewards, customer care, general inquiries, executive and advocacy support.
• Highly self-sufficient, skilled at leading in ambiguity, and making impactful, data-driven decisions in a performance focused organization with ability to plan, implement, measure, and scale.
• Passionate about employee experience, outcomes, and solutions (people, process and technology).
• Demonstrable success presenting in a clear concise manner, both verbal and written; collaborating, influencing, establishing relationships and promoting a culture of positivity, teamwork and results.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities
• Our Values
• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Travel Expectations

Up to 25%

Additional Information

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Location

United Kingdom (Hybrid)