Director of Tenant Experience & Service Excellence

Visual Geac; Newent; On-site; GBP 75,000; Full time

Job summary

A regional housing organization is seeking an experienced Assistant Director of Customer Experience to lead the development of high-quality services for tenants. You will ensure that customer input is central to service delivery and inspire a culture of engagement among staff. The ideal candidate has a strong background in customer service and safeguarding practices, with proven leadership capabilities. This full-time, permanent position offers a competitive salary and the opportunity to make a real difference in the community.

Qualifications

• Strong background in customer service and safeguarding practices.
• Proven track record in team development and performance management.
• Ability to lead with empathy and influence positive outcomes.

Responsibilities

• Shape services ensuring tenants feel listened to and respected.
• Champion excellent customer service across the organization.
• Oversee tenant feedback and develop responsive strategies.
• Inspire high-performing customer-focused services.

Skills

Customer service excellence

Empathy and leadership

Data intelligence utilization

Job description

A regional housing organization is seeking an experienced Assistant Director of Customer Experience to lead the development of high-quality services for tenants. You will ensure that customer input is central to service delivery and inspire a culture of engagement among staff. The ideal candidate has a strong background in customer service and safeguarding practices, with proven leadership capabilities. This full-time, permanent position offers a competitive salary and the opportunity to make a real difference in the community.