Director of PMO & Operations

inDriver; United Kingdom; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading ride-hailing company in the United Kingdom is seeking a Chief Ride-Hailing Officer to support strategic initiatives and streamline business operations. The role involves managing OPEX budgets, facilitating effective decision-making across teams, and ensuring alignment of company objectives. Candidates should have over 7 years of experience in business management or operations, with strong analytical and communication skills. The position offers hybrid or remote work, health insurance, and extensive training opportunities.

Benefits

Health insurance

Hybrid or remote work mode

Access to professional counseling services

Diverse internal training programs

Fitness club membership discount

Qualifications

• 7+ years in business management, operations, or Chief of Staff role.
• Consulting background in business processes or scale-ups.
• Experience managing cross-functional teams effectively.

Responsibilities

• Support CRHO in business rhythm and strategy execution.
• Organise business reviews and facilitate goal alignment.
• Manage OPEX within approved budget framework.

Skills

Project management

Stakeholder management

Budgeting

Analytical thinking

Communication

Job description

Responsibilities

1. Chief Ride-Hailing Officer (CRHO) support in a Chief of Staff capacity:

• Leading and improving RH Business Rhythm to analyze key metrics and KPIs, oversee the execution of strategy and related initiatives, and identify areas for improvement
• Tracking progress on the CRHO’s team commitments arising from key meetings with the CEO and cross-functional leadership
• Organising critical business events (RH Town Halls, RH Summit, team strategic sessions) in collaboration with the comms team and facilitate preparation of materials from the RH team
• Managing Risk Operations function, ensuring risk calculation, mitigation plan ownership, seamless coordination and operational excellence
• Designing and implementing operational processes to support efficiency
• Acting as a trusted advisor and execution partner to the CRHO

2. Business planning orchestration:

• Setting up and orchestrating a holistic business planning process linked to the financial planning process and aligned with other corporate processes across the company
• Organising and facilitating reviews of P&L, business plans and priorities by the CRHO (in collaboration with the finance team)
• Facilitating cascading of the company’s goals to RH division
• Ensuring transparency and alignment of goals / objectives across different organizational levels

3. Leading Market Operations PMO office:

• Setting up expectations for roles and responsibilities within RH Market Operations in partnership with the Senior Director of Market Operations & Supply
• Setting up a clear accountability system for regional teams within RH Market Operations, including clear KPIs, their measurement and regular goals tracking
• Codifying and improving current business processes, leading the development of process guidelines and execution playbooks for RH Market Operations (in partnership with the Senior Director of Market Operations & Supply)
• Creating mechanisms for regular alignment and joint decision-making between RH HQ, RH Market Operations and cross-functions on strategy, local strategic priorities, portfolio of initiatives and resourcing required for effective execution

4. OPEX Budget Holder:

• Managing operational expenses (OPEX) within the approved budget framework
• Controlling expenditures, optimizing costs, and ensuring efficient resource utilization
• Collaborating with the finance team for budget planning, approval, and adjustments
• Preparing financial reports, analyzing budget performance, and forecasting future expenditures

5. P2P (Procurement to Pay) Holder for Growth:

• Managing the end-to-end procurement-to-pay process to support the company’s growth strategy
• Ensuring smooth coordination with internal teams and external partners for timely and efficient procurement operations
• Driving process improvements in P2P, enhancing transparency, and optimizing procurement efficiency

Qualifications

• 7+ years of experience in business management, project management, operations, or a Chief of Staff role within ride-hailing, technology, consumer, or industrial sectors
• Consulting background with a focus on business processes or experience in scale-ups is a plus
• Demonstrated success in project coordination, with proven ability to manage stakeholders and lead cross-functional teams across multiple departments
• Strong understanding of budgeting, financial and business planning, and performance tracking
• Track record of analyzing and streamlining business processes to improve efficiency
• Strong strategic and analytical thinking skills, capable of balancing big-picture vision with hands-on execution
• Comfortable working in fast-paced, ambiguous environments and balancing multiple priorities simultaneously
• Exceptional communication skills, both written and verbal, in English and Russian

Conditions & Benefits

• Health insurance with oncology coverage and life insurance included in Cyprus
• Hybrid or remote work mode
• Access to professional counseling services, including psychological, financial, and legal support
• Diverse internal training programs
• Partially or fully paid additional training courses
• All necessary work equipment
• Fitness club membership discount