Director of Customer Fulfilment

Wolseley Group; Warwick; On-site; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonus potential

Maternity leave

Discounts

Job summary

Wolseley Group in the UK is seeking a Director of Customer Fulfilment – Infrastructure to lead the operational performance across three Distribution Centres and the national fulfilment network. You will shape strategy, drive safety, service levels and continuous improvement, reporting to the Chief Supply Chain Officer.

You will develop a best-in-class fulfilment strategy, implement standardisation, automation and data-led decisions, and lead senior operational leaders across multiple sites.

Qualifications

• Significant senior leadership experience within multi-site distribution, warehousing, fulfilment or supply chain operations.
• Proven success leading large operational teams and delivering measurable improvements in service, productivity and cost efficiency.
• Experience leading senior operational leaders across multiple sites in a fast-paced environment.
• Strong commercial acumen with a track record of transformation, automation and continuous improvement.
• Excellent stakeholder management, communication and influencing skills at executive level.

Responsibilities

• Lead operational performance, strategy and customer fulfilment delivery across three Distribution Centres and the nationwide network.
• Manage and develop three Fulfilment Centre General Managers to build a high-performing leadership team.
• Develop and deliver a best-in-class customer fulfilment strategy to grow the business and improve customer experience.
• Drive operational excellence through standardisation, automation, innovation and data-driven decisions.
• Shape the future of the fulfilment network through long-term planning and transformational change programmes.

Skills

Senior leadership

Multi-site management

Operational strategy

Process improvement

Stakeholder management

Job description

Salary:

Competitive Salary + Bonus + Excellent Benefits

Director of Customer Fulfilment – Wolseley Group – Infrastructure

So, who are we?

We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention?

In addition to the competitive salary, there are also benefits on tap – including…

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), the potential to earn bonuses, enhanced maternity/adoption leave, and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Director of Customer Fulfilment reporting into our Chief Supply Chain Officer, you’ll be responsible for:

• Leading the operational performance, strategy and customer fulfilment delivery across our three Distribution Centres and wider national fulfilment network.
• Managing and developing three Fulfilment Centre General Managers, creating a high-performing leadership team focused on safety, service and continuous improvement.
• Developing and delivering a best-in-class customer fulfilment strategy that supports business growth whilst enhancing customer experience and operational efficiency.
• Driving operational excellence through standardisation, automation, innovation and data-led decision making.
• Shaping the future of the fulfilment network through long-term planning, investment decisions and transformational change programmes.

This is a full-time, permanent role working Monday-Friday, 40 hours per week. We are open on location and welcome applications from candidates based anywhere in the UK, provided they are able to travel regular across our Distribution Centres in Measham, Chesterfield and Darlington.

And here’s what we’d like you to have:

• Significant senior leadership experience within multi-site distribution, warehousing, fulfilment or supply chain operations.
• Proven success in leading large operational teams and delivering measurable improvements in customer service, productivity and cost efficiency.
• Experience leading senior operational leaders across multiple sites within a complex, fast-paced environment.
• Strong commercial acumen with a track record of delivering transformation, automation and continuous improvement initiatives.
• Excellent stakeholder management, communication and influencing skills, with the ability to operate effective at executive level.

We look forward to receiving your application!