Director of Customer Fulfilment: Transformation & Growth

Wolseley UK; Warwick; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Bonuses

Maternity/adoption leave

Discounts

Healthcare access

YuLife app

Cycle to Work

Job summary

Wolseley Group in the United Kingdom is seeking a Director of Customer Fulfilment to lead performance, strategy and customer fulfilment across three fulfilment centres and a national network. The role involves developing senior leaders and driving safety, service and continuous improvement.

We expect extensive experience in multisite distribution, a strong commercial mindset, and proven ability to deliver automation and efficiency while managing executive stakeholders.

Qualifications

• Significant senior leadership experience within multi-site distribution, warehousing or fulfilment.
• Proven success in leading large operational teams and improving service, productivity and cost.
• Experience leading senior operational leaders across multiple sites in a fast-paced environment.
• Strong commercial acumen with transformation, automation and continuous improvement initiatives.
• Excellent stakeholder management and executive-level communication.

Responsibilities

• Lead operational performance, strategy and customer fulfilment across three fulfilment centres and national network.
• Develop and mentor three FC General Managers to build a high-performing leadership team.
• Develop and deliver a best-in-class customer fulfilment strategy aligning growth with experience and efficiency.
• Drive excellence through standardisation, automation, innovation and data-driven decisions.
• Shape the future of fulfilment with long-term planning and transformational change programmes.

Skills

Senior leadership

Multi-site ops

Fulfilment ops

Automation

Stakeholder mgmt

Job description

Wolseley Group in the United Kingdom is seeking a Director of Customer Fulfilment to lead performance, strategy and customer fulfilment across three fulfilment centres and a national network. The role involves developing senior leaders and driving safety, service and continuous improvement.

We expect extensive experience in multisite distribution, a strong commercial mindset, and proven ability to deliver automation and efficiency while managing executive stakeholders.