Director of Multisite Fulfilment & Customer Experience

Wolseley UK Limited; United Kingdom; On-site; GBP 120,000 - 160,000; Full time

Benefits offered by this job

Annual leave

Pension up to 9% matched

Bonus potential

Healthcare

Cycle to Work

Discounts

Job summary

Wolseley Group is seeking a Director of Customer Fulfilment to lead operational performance and customer fulfilment delivery across three Fulfilment Centres and the national network. The role requires building a high-performing leadership team and delivering a best-in-class fulfilment strategy.

You will drive standardisation, automation and data-led decision making, shaping the network's future with long-term planning and transformation programs. Travel across sites in the UK is expected.

Qualifications

• Significant senior leadership experience within multi-site distribution, warehousing, fulfilment or supply chain operations.
• Proven success in leading large operational teams and delivering measurable improvements in customer service, productivity and cost efficiency.
• Experience leading senior operational leaders across multiple sites in a fast-paced environment.

Responsibilities

• Leading the operational performance, strategy and customer fulfilment delivery across three Fulfilment Centres and national network.
• Managing and developing three Fulfilment Centre General Managers, building a high-performing leadership team.
• Developing and delivering a best-in-class customer fulfilment strategy that supports growth while improving experience and efficiency.
• Driving operational excellence through standardisation, automation, innovation and data-led decision making.
• Shaping the future of the fulfilment network through long-term planning and transformational change programmes.

Skills

Senior leadership

Multi-site distribution

Warehousing operations

Stakeholder management

Change management

Job description

Wolseley Group is seeking a Director of Customer Fulfilment to lead operational performance and customer fulfilment delivery across three Fulfilment Centres and the national network. The role requires building a high-performing leadership team and delivering a best-in-class fulfilment strategy.

You will drive standardisation, automation and data-led decision making, shaping the network's future with long-term planning and transformation programs. Travel across sites in the UK is expected.