Director of Customer Fulfilment

Wolseley; Warwick; Remoto; GBP 90.000 - 150.000; Tempo integral

Benefícios oferecidos por esta vaga

Annual leave

Pension scheme

Bonus potential

Maternity/adoption leave

Employee discounts

Healthcare

YuLife app

Cycle to Work

Resumo da vaga

Wolseley Group is seeking a Director of Customer Fulfilment to lead the operational performance and customer fulfilment strategy across its fulfilment centres and national network in the UK. The role reports to the Chief Supply Chain Officer and requires driving improvements in service, productivity and cost efficiency.

The position is full-time with 40 hours per week, based in the UK with regular travel to fulfilment centres. A competitive package with bonus and strong benefits is on offer.

Qualificações

• Significant senior leadership experience within multi-site distribution, warehousing, fulfilment or supply chain operations.
• Proven success leading large operational teams and delivering measurable improvements in service, productivity and cost efficiency.
• Experience leading senior operational leaders across multiple sites in a complex, fast-paced environment.
• Strong commercial acumen with a track record of transformation, automation and continuous improvement initiatives.
• Excellent stakeholder management, communication and influencing skills at executive level.

Responsabilidades

• Lead operational performance, strategy and customer fulfilment across three fulfilment centres and national network.
• Manage and develop three Fulfilment Centre General Managers and build a high-performing leadership team.
• Develop and deliver a best-in-class customer fulfilment strategy to grow the business while boosting customer experience and efficiency.
• Drive excellence through standardisation, automation, innovation and data-led decision making.
• Shape the fulfilment network’s future with long-term planning and transformational programmes.

Conhecimentos

Senior leadership

Multi-site ops

Supply chain

Change management

Strategic planning

Descrição da vaga

Director of Customer Fulfilment### Director of Customer FulfilmentApply: Warwick: Full time: Posted Today: JR116899**Salary:**## *Competitive Salary + Bonus + Excellent Benefits* **Director of Customer Fulfilment – Wolseley Group** ## **So, who are we?** We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild. ## **Also, did we mention?** In addition to the competitive salary, there are also benefits on tap – including... Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), the potential to earn bonuses, enhanced maternity/adoption leave, and access to a great range of online and high street discounts.We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more! ## **As a Director of Customer Fulfilment reporting into our Chief Supply Chain Officer, you'll be responsible for:** * Leading the operational performance, strategy and customer fulfilment delivery across our three Fulfilment Centres and wider national network.* Managing and developing three Fulfilment Centre General Managers, creating a high-performing leadership team focused on safety, service and continuous improvement.* Developing and delivering a best-in-class customer fulfilment strategy that supports business growth whilst enhancing customer experience and operational efficiency.* Driving operational excellence through standardisation, automation, innovation and data-led decision making.* Shaping the future of the fulfilment network through long-term planning, investment decisions and transformational change programmes. *This is a full-time, permanent role working Monday-Friday, 40 hours per week. We are open on location and welcome applications from candidates based anywhere in the UK, provided they are able to travel regularly across our Fulfilment Centres in Measham, Chesterfield and Darlington.* ## **And here's what we'd like you to have:** * Significant senior leadership experience within multi-site distribution, warehousing, fulfilment or supply chain operations.* Proven success in leading large operational teams and delivering measurable improvements in customer service, productivity and cost efficiency.* Experience leading senior operational leaders across multiple sites within a complex, fast-paced environment.* Strong commercial acumen with a track record of delivering transformation, automation and continuous improvement initiatives.* Excellent stakeholder management, communication and influencing skills, with the ability to operate effectively at executive level. We look forward to receiving your application!