Director of Fulfillment & Customer Experience

Wolseley; Warwick; À distance; GBP 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Annual leave

Pension scheme

Bonus potential

Maternity/adoption leave

Employee discounts

Healthcare

YuLife app

Cycle to Work

Résumé du poste

Wolseley Group is seeking a Director of Customer Fulfilment to lead the operational performance and customer fulfilment strategy across its fulfilment centres and national network in the UK. The role reports to the Chief Supply Chain Officer and requires driving improvements in service, productivity and cost efficiency.

The position is full-time with 40 hours per week, based in the UK with regular travel to fulfilment centres. A competitive package with bonus and strong benefits is on offer.

Qualifications

• Significant senior leadership experience within multi-site distribution, warehousing, fulfilment or supply chain operations.
• Proven success leading large operational teams and delivering measurable improvements in service, productivity and cost efficiency.
• Experience leading senior operational leaders across multiple sites in a complex, fast-paced environment.
• Strong commercial acumen with a track record of transformation, automation and continuous improvement initiatives.
• Excellent stakeholder management, communication and influencing skills at executive level.

Responsabilités

• Lead operational performance, strategy and customer fulfilment across three fulfilment centres and national network.
• Manage and develop three Fulfilment Centre General Managers and build a high-performing leadership team.
• Develop and deliver a best-in-class customer fulfilment strategy to grow the business while boosting customer experience and efficiency.
• Drive excellence through standardisation, automation, innovation and data-led decision making.
• Shape the fulfilment network’s future with long-term planning and transformational programmes.

Connaissances

Senior leadership

Multi-site ops

Supply chain

Change management

Strategic planning

Description du poste

Wolseley Group is seeking a Director of Customer Fulfilment to lead the operational performance and customer fulfilment strategy across its fulfilment centres and national network in the UK. The role reports to the Chief Supply Chain Officer and requires driving improvements in service, productivity and cost efficiency.

The position is full-time with 40 hours per week, based in the UK with regular travel to fulfilment centres. A competitive package with bonus and strong benefits is on offer.