Director, Member Relations (Maternity Cover 9-12 months)

Membershipbespoke; Greater London; Hybrid; GBP 106,000 - 125,000; Full time

Job summary

A leading membership organisation in London seeks an experienced Director of Member Relations for a 9–12 month maternity cover. This senior role involves driving member engagement and retention strategies within a high-profile financial services membership. Key responsibilities include developing a team, managing stakeholder relationships, and providing insights to leadership. Ideal candidates will possess strong leadership qualities and experience in financial services. This role offers a hybrid work model with competitive compensation up to £125K.

Qualifications

• Experience within a financial services membership organisation is essential.
• Strong stakeholder management skills, including C-suite engagement.
• Proven leadership capability to inspire high-performing teams.
• Commercially astute, member-focused and strategic in approach.

Responsibilities

• Lead and develop the Member Relations team.
• Drive retention and growth across major financial services members.
• Own the Relationship Management strategy and approach.
• Provide insight, analysis and reporting to senior leadership.
• Oversee membership renewals and member satisfaction initiatives.

Skills

Stakeholder management

Leadership

Commercial awareness

Member engagement

Job description

Director of Member Relations (FTC 9–12 Months Maternity Cover)
Location: London (Hybrid) | Salary: Up to £125K

We are recruiting on behalf of a leading membership organisation for an experienced Director of Member Relations to cover a 9–12 month maternity leave. This is a senior leadership role responsible for driving member engagement, retention and strategic relationship management across a high-profile financial services membership base.

Key responsibilities

• Leading and developing the Member Relations team

• Driving retention and growth across major financial services members

• Owning the Relationship Management strategy and approach

• Providing insight, analysis and reporting to senior leadership

• Overseeing membership renewals and member satisfaction initiatives

About you

• Experience within a financial services membership organisation is essential

• Strong stakeholder management skills, including C‑suite engagement

• Proven leadership capability and ability to inspire high-performing teams

• Commercially astute, member-focused and strategic in approach

If you are an influential membership leader seeking a high-impact interim role, we’d love to hear from you.

To apply to this role please send your CV

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.