Director, EMEA Servicer Evaluations

S&P Global Inc.; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global financial services firm seeks an experienced professional to assess risks in loan servicing operations. This role focuses on enhancing communication and analytical skills while expanding a professional network by working closely with client management teams and industry analysts across Europe. The ideal candidate should have a Bachelor's degree and 10+ years in relevant fields like loan servicing or operations. This position requires strong interpersonal skills and proficiency in MS Office, particularly Excel.

Benefits

Health care coverage

Generous time off

Access to continuous learning resources

Financial wellness programs

Family-friendly benefits

Qualifications

• 10+ years of relevant work experience in loan servicing or operations.
• Demonstrated leadership ability while working as a team member.
• Strong ability to influence stakeholders within the organization.

Responsibilities

• Assess risks and controls in servicing operations.
• Expand professional network with industry experts.
• Prepare information for committee presentations.

Skills

Analytical skills

Communication skills

Interpersonal skills

Problem-solving skills

Customer service orientation

MS Office proficiency

Project management capabilities

Attention to detail

Education

Bachelor's degree in finance, economics, operations, business management, communications or English

Tools

MS Excel

MS PowerPoint

AI tools

Job description

Overview

Grade Level (for internal use): 13

The Team: The Servicer Evaluations team maintains rankings and publishes research for mortgage, loan, and other servicing clients. Our rankings provide an opinion of a servicer's operational strengths, weaknesses, and overall abilities to service mortgages, loans, or other assets compared to its peers.

Responsibilities

• Opportunity to expand your ability to assess the risks and controls embedded in the operations of companies responsible for servicing a wide range of asset classes.
• Chance to enrich your professional network by interacting with client management teams, industry experts, and analysts across North America and Europe.
• Increased awareness of residential and commercial real estate markets and loan servicing.
• An opportunity to enhance your analytical, communication, and presentation skills while supporting the ranking process.
• Expand your database, Excel and writing skills, project management capabilities, and attention to detail while also being a champion for process changes and using AI.
• Drive strategic communication and build lasting relationships with other ranking analysts and our clients' executives, line managers, and staff across various functional areas.
• Collect, analyze, and synthesize client provided data to propose new rankings or recommend changes to existing rankings that are consistent with our analytical approach and industry trends.
• Prepare necessary information for committee presentations to ensure timely release of rankings.
• Publish ranking rationales, full analyses, market commentaries, and industry reports.
• Foster collaboration with team members and supporting functions, including publishing, operations, communications, and marketing to ensure the integrity, transparency, and timeliness of our rankings.
• Maintain the accuracy of internal systems that support the rankings process, adhere to internal quality measures, and mentor and guide analysts as directed.
• All employees are required to work from the office a minimum of 2 days per week.
• At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
• S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.
• Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [e-mail]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Qualifications

• Bachelor's degree required, preferably in finance, economics, operations, business management, communications, or English.
• An S&P Global employee at this level would typically have 10+ years of relevant work experience in loan servicing, operations, audit, finance, research, accounting, mortgage lending, or commercial or consumer credit.
• Demonstrated ability to lead initiatives independently while excelling as a collaborative team member.
• Exceptional written and verbal communication and presentation skills.
• Strong interpersonal skills with proven ability to influence stakeholders.
• Analytical, problem solving, time management and personnel management skills.
• Proficiency in MS Office (Word, Excel, Access, PowerPoint, etc.) and AI.
• Advanced Excel skills and willingness to adapt to and incorporate AI into your analysis are preferred.
• Strong organizational skills, including the ability to prioritize competing tasks, meet deadlines, and maintain accuracy of data.
• Strong customer service orientation with experience managing complex client relationships.
• Willingness and ability to travel.
• We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global Ratings office. This must be completed before we can proceed to an offer.

About S&P Global Ratings

At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions. S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.

Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It\'s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.