Digital Workspace Support Apprentice - Start Your Tech Path

NorthStandard Group; Newcastle upon Tyne; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

27 days annual leave + public holidays

Annual company bonus scheme

Private Medical Insurance

Life Insurance

Structured learning and development

Job summary

NorthStandard Group is recruiting a Digital Workspace Support Technician Apprentice in Newcastle to begin an 18-month Level 3 Technology apprenticeship. You will support colleagues through diverse digital channels, ensuring access and a reliable service while learning how technology drives business success.

You will be enrolled in a Level 3 Technology Apprenticeship with structured learning and potential for further training after completion.

Qualifications

• Enrolled in Level 3 Apprenticeship in Technology for 18 months.
• Willing to learn and grow in technology.
• Good communication and problem-solving mindset.
• Familiar with Microsoft 365 and cloud tools.
• Able to manage time effectively.

Responsibilities

• Incident & Ticket Management: Resolve day-to-day user requests via ticketing system for hardware, software, and network issues.
• Onboarding & Offboarding: Set up accounts, configure laptops, and provision hardware/software for new and departing employees.
• Microsoft 365 & Cloud Tools: Administer and troubleshoot M365 apps, SharePoint, Teams, and identity/access management.
• Device Support: Troubleshoot Windows, Apple mobile devices, printers, and AV hardware.
• User Enablement: Create self-service guides, and train staff on digital collaboration tools.
• Academic Progression: Structured learning requirements & training to develop skills.

Skills

Problem Solving

Willingness to Learn

Passion and Curiosity

Clear Communication

Time Management

Technology knowledge

Education

Level 3 Apprenticeship in Technology

Tools

Microsoft 365

Intune

Entra

Job description

NorthStandard Group is recruiting a Digital Workspace Support Technician Apprentice in Newcastle to begin an 18-month Level 3 Technology apprenticeship. You will support colleagues through diverse digital channels, ensuring access and a reliable service while learning how technology drives business success.

You will be enrolled in a Level 3 Technology Apprenticeship with structured learning and potential for further training after completion.