Digital Workspace Support Technician - Apprentice

NorthStandard Group; Newcastle upon Tyne; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

27 days annual leave + public holidays

Annual company bonus scheme

Private Medical Insurance

Life Insurance

Structured learning and development

Job summary

NorthStandard Group is recruiting a Digital Workspace Support Technician Apprentice in Newcastle to begin an 18-month Level 3 Technology apprenticeship. You will support colleagues through diverse digital channels, ensuring access and a reliable service while learning how technology drives business success.

You will be enrolled in a Level 3 Technology Apprenticeship with structured learning and potential for further training after completion.

Qualifications

• Enrolled in Level 3 Apprenticeship in Technology for 18 months.
• Willing to learn and grow in technology.
• Good communication and problem-solving mindset.
• Familiar with Microsoft 365 and cloud tools.
• Able to manage time effectively.

Responsibilities

• Incident & Ticket Management: Resolve day-to-day user requests via ticketing system for hardware, software, and network issues.
• Onboarding & Offboarding: Set up accounts, configure laptops, and provision hardware/software for new and departing employees.
• Microsoft 365 & Cloud Tools: Administer and troubleshoot M365 apps, SharePoint, Teams, and identity/access management.
• Device Support: Troubleshoot Windows, Apple mobile devices, printers, and AV hardware.
• User Enablement: Create self-service guides, and train staff on digital collaboration tools.
• Academic Progression: Structured learning requirements & training to develop skills.

Skills

Problem Solving

Willingness to Learn

Passion and Curiosity

Clear Communication

Time Management

Technology knowledge

Education

Level 3 Apprenticeship in Technology

Tools

Microsoft 365

Intune

Entra

Job description

We are looking to recruit a Digital Workspace Support Technician Apprentice in Newcastle.

As the successful candidate, you would join the business before being enrolled onto a Level 3 Apprenticeship course in Technology, spanning 18 months with the option of moving onto further training upon completion.

The role involves supporting internal colleagues through a wide range of digital channels, ensuring colleagues have the right access and support to deliver a successful service to our members. This new role will allow the successful candidate to begin their journey in technology, developing an understanding of how technology enables a business to operate, evolve and achieve its goals. They’ll gain valuable exposure to different areas of technology, build their knowledge and skills, and develop a strong foundation for a future career in the field.

What will you be doing?

Key responsibilities will include:

• Incident & Ticket Management: Resolve day-to-day user requests via ticketing system for hardware, software, and network issues.
• Onboarding & Offboarding: Set up accounts, configure laptops, and provision hardware/software for new and departing employees.
• Microsoft 365 & Cloud Tools: Administer and troubleshoot M365 apps, SharePoint, Teams, and identity/access management.
• Device Support: Troubleshoot Windows, Apple mobile devices, printers, and AV hardware.
• User Enablement: Create self-service guides, and train staff on digital collaboration tools
• Academic Progression: Structured learning requirements & training to develop skills.

About you - Skills/Qualifications/Experience

• Problem Solving – Using critical thinking and initiative to investigate and break down an issue.
• Willingness to Learn - An open, growth-oriented mindset
• Passion and Curiosity – Genuine interest in technology that drives you to understand how things work.
• Clear Communication – Asking questions when unsure & maintaining a professional relationship with colleagues.
• Time Management – Balancing hands-on work responsibilities along with required course learning.
• Technology knowledge – An understanding of how technology works (Microsoft Entra & Intune)

Who we are

We are a specialist marine insurer and a member of the International Group of Protection and Indemnity clubs, owned by its shipowner members and controlled by a board of directors drawn from its membership. We’re one of the world’s leading and most influential P&I Clubs. Employing over 600 people globally, we provide an unmatched depth and breadth of expertise to our members.

Our culture and what to expect from us

Our culture is hugely important to us enabling us to fulfil our brand promise, ‘Taking on tomorrow, together’. Together we are empowered, inquisitive and courageous, giving the best of ourselves to our colleagues, customers, members and the communities we serve.

We provide excellent service to members, build long-lasting relationships built on trust and understanding, and treat our colleagues in the same way. It doesn’t matter who you are or what you do, we all act as role models and celebrate our cultural principles.

We provide our people with a fantastic benefits package including:

• 27 days annual leave + public holidays (rising with length of service).
• An annual company bonus scheme.
• Private Medical Insurance.
• Life Insurance
• Structured learning and development with support towards obtaining professional qualifications that are relevant to your job.