Digital Workspace Support Technician - Apprentice

NorthStandard Group; Greater London; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Structured learning

Qualifications support

Job summary

NorthStandard Group in London is recruiting a Digital Workspace Support Technician Apprentice. You will join the business and begin a Level 3 Apprenticeship in Technology over 18 months, with the option to move onto further training.

The role involves supporting internal colleagues through digital channels, ensuring access and provisioning of hardware/software, and gaining exposure to Microsoft 365, Intune, SharePoint and identity management to build a strong foundation for a future tech career.

Qualifications

• Strong problem-solving mindset and analytical thinking.
• Willingness to learn and adapt to new technologies.
• Genuine interest in technology and how things work.
• Clear and professional communication with colleagues.
• Ability to manage time and balance work with study commitments.
• Basic understanding of how technology systems operate (Entra/Intune).

Responsibilities

• Incident and ticket management for hardware, software, and network issues.
• Onboarding and offboarding: set up accounts and provision equipment.
• Administer Microsoft 365, SharePoint, Teams, and identity/access management.
• Device support for Windows, Apple devices, printers, and AV hardware.
• Create self-service guides and train staff on digital collaboration tools.
• Structured learning requirements and training to develop skills.

Skills

Problem Solving

Willingness to Learn

Passion and Curiosity

Clear Communication

Time Management

Technology knowledge

Job description

We are looking to recruit a Digital Workspace Support Technician Apprentice in London.

As the successful candidate, you would join the business before being enrolled onto a Level 3 Apprenticeship course in Technology, spanning 18 months with the option of moving onto further training upon completion.

The role involves supporting internal colleagues through a wide range of digital channels, ensuring colleagues have the right access and support to deliver a successful service to our members. This new role will allow the successful candidate to begin their journey in technology, developing an understanding of how technology enables a business to operate, evolve and achieve its goals. They’ll gain valuable exposure to different areas of technology, build their knowledge and skills, and develop a strong foundation for a future career in the field.

What will you be doing?

Key responsibilities will include:

• Incident & Ticket Management: Resolve day-to-day user requests via ticketing system for hardware, software, and network issues.
• Onboarding & Offboarding: Set up accounts, configure laptops, and provision hardware/software for new and departing employees.
• Microsoft 365 & Cloud Tools: Administer and troubleshoot M365 apps, SharePoint, Teams, and identity/access management.
• Device Support: Troubleshoot Windows, Apple mobile devices, printers, and AV hardware.
• User Enablement: Create self-service guides, and train staff on digital collaboration tools
• Academic Progression: Structured learning requirements & training to develop skills.

About you - Skills/Qualifications/Experience

• Problem Solving – Using critical thinking and initiative to investigate and break down an issue.
• Willingness to Learn - An open, growth-oriented mindset
• Passion and Curiosity – Genuine interest in technology that drives you to understand how things work.
• Clear Communication – Asking questions when unsure & maintaining a professional relationship with colleagues.
• Time Management – Balancing hands-on work responsibilities along with required course learning.
• Technology knowledge – An understanding of how technology works (Microsoft Entra & Intune)

Who we are

We are a specialist marine insurer and a member of the International Group of Protection and Indemnity clubs, owned by its shipowner members and controlled by a board of directors drawn from its membership. We’re one of the world’s leading and most influential P&I Clubs. Employing over 600 people globally, we provide an unmatched depth and breadth of expertise to our members.

Our culture and what to expect from us

Our culture is hugely important to us enabling us to fulfil our brand promise, ‘Taking on tomorrow, together’. Together we are empowered, inquisitive and courageous, giving the best of ourselves to our colleagues, customers, members and the communities we serve.

We provide excellent service to members, build long-lasting relationships built on trust and understanding, and treat our colleagues in the same way. It doesn’t matter who you are or what you do, we all act as role models and celebrate our cultural principles.

We provide our people with a fantastic benefits package including:

• 27 days annual leave + public holidays (rising with length of service).
• An annual company bonus scheme.
• Private Medical Insurance.
• Life Insurance
• Structured learning and development with support towards obtaining professional qualifications that are relevant to your job.