Apprentice Digital Support Technician (Level 3)

South West Apprenticeship Company; West of England; On-site; GBP 8,200 - 12,000; Full time

Job summary

South West Apprenticeship Company (SWAC) is partnering with City of Bristol College to offer an IT support apprenticeship. You will join the ICT User Support Team and work toward a Level 3 Digital Support Technician Apprenticeship, gaining hands-on experience while completing recognised training.

You do not need to know everything about IT; a genuine interest and enthusiasm to learn will help you thrive as you support staff and students across college ICT systems.

Qualifications

• 5 GCSEs at Grades 4-9 (A-C) including English, Maths and IT.
• 37 hours per week
• Monday to Thursday 8:30am to 5pm and Friday 8:30am to 4:30pm with 1 hour for lunch

Responsibilities

• Providing first-line IT support to staff and students
• Helping to identify and resolve IT problems and service requests
• Setting up desktops, laptops, tablets and mobile devices
• Supporting user accounts, including password resets and account changes
• Helping with technology in classrooms and meeting rooms, including interactive displays, AV equipment and printers
• Supporting Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint
• Learning how to use device management technology such as Microsoft Intune and Autopilot
• Installing and configuring software applications
• Maintaining accurate records of IT equipment and assets
• Recording work and updates on the ICT service desk system
• Working with experienced colleagues and escalating more complex problems
• Getting involved in ICT projects and technology rollouts
• Occasionally supporting other College locations when required
• Following College requirements around safeguarding, information security, GDPR and health and safety
• Completing your apprenticeship training and applying what you learn in your day-to-day role

Skills

Interest in IT

Problem solving

Customer friendliness

Clear communication

Attention to detail

Team player

Willing to learn

Calm under pressure

Windows familiarity

Education

GCSEs including English Maths IT

Tools

Microsoft 365

Intune

Autopilot

Windows

Job description

South West Apprenticeship Company (SWAC) is partnering with City of Bristol College to offer an IT support apprenticeship. You will join the ICT User Support Team and work toward a Level 3 Digital Support Technician Apprenticeship, gaining hands-on experience while completing recognised training.

You do not need to know everything about IT; a genuine interest and enthusiasm to learn will help you thrive as you support staff and students across college ICT systems.