End User Support Apprentice (Level 3 ICT) - Hybrid

Thales; Doncaster; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid/flexible working options

Contributory Pension

Health Care Cash Plan

Employee discounts

Job summary

Thales in Doncaster is recruiting an End User Support Apprentice to join an 18‑month Level 3 ICT apprenticeship. You will work across our UK Service Desk, earning £24,000 per year while studying and gaining hands-on IT support experience.

The role runs 37 hours a week across 3 shifts (7:30am–6pm) with hybrid/flexible working options. The programme covers ServiceNow, IT security fundamentals, and core IT principles, with a permanent role secured on completion.

Qualifications

• Five GCSEs grade 9-4 including English and Maths.
• Applicants who already hold a relevant degree will not be eligible.

Responsibilities

• Logging, troubleshooting, diagnosing and managing incidents.
• Assisting with incidents and service requests.
• Assisting end users over the phone and via chats.
• Collaborating with the wider EUS and IS squads.
• Ensuring security and process compliance is adhered to.

Education

GCSEs including English and Maths

Tools

ServiceNow

Job description

Thales in Doncaster is recruiting an End User Support Apprentice to join an 18‑month Level 3 ICT apprenticeship. You will work across our UK Service Desk, earning £24,000 per year while studying and gaining hands-on IT support experience.

The role runs 37 hours a week across 3 shifts (7:30am–6pm) with hybrid/flexible working options. The programme covers ServiceNow, IT security fundamentals, and core IT principles, with a permanent role secured on completion.