Digital Support Officer

Age UK; North East; On-site; GBP 13,000 - 15,000; Part time

Job summary

A leading charity organization is seeking a Digital Officer to support their digital transformation strategy. The role includes ensuring effective use of digital tools, assisting in technical support, and collaborating across departments to enhance efficiency. Candidates should have experience in digital support, a GCSE education, and a strong commitment to organizational values. Salary ranges from £13,416 - £14,062 for a 20-hour week.

Benefits

27 Days Holiday including Wellbeing Day

Generous Pension Scheme

Annual Thank You Events

Qualifications

• Educated to GCSE Level Grade 5 and above.
• Experience providing digital or IT support in a workplace setting.
• Good working knowledge of common digital tools and platforms.

Responsibilities

• Support the delivery of the Group's Digital Strategy.
• Assist with digital tool and platform rollout.
• Provide technical and administrative support for projects.

Skills

Digital support experience

Knowledge of Office 365

Organizational skills

Communication skills

Troubleshooting ability

Understanding of GDPR

Education

GCSE Level Grade 5 and above

Tools

Office 365

Power BI

Teams

Job description

Overview

The Digital Officer supports the Group's digital transformation strategy. Working closely with the Head of Digital, Quality and Transformation, the role supports the implementation of the Group's digital strategy and helps improve the efficiency, capability, and confidence of staff in using digital tools. This post helps drive innovation, enhance reporting systems, and ensure a smooth digital experience across the organisation.

Salary

The actual salary is £13,416 - £14,062 for working a 20-hour week.

Responsibilities

• Digital Responsibilities
• To support the delivery of the Group's Digital Strategy and contribute to the continuous improvement of digital services.
• To assist in the identification, testing, and rollout of new digital tools and platforms across the organisation.
• To provide technical and administrative support for digital projects and systems.
• To contribute to the development and maintenance of digital infrastructure, including internal platforms, intranets, or collaboration tools.
• To help coordinate and deliver digital upskilling initiatives, including the preparation of training materials and support for in-person or online sessions.
• To assist in the automation of data reporting systems to increase operational efficiency and reduce manual processes.
• To monitor and respond to digital queries and technical support requests from staff.
• To maintain digital documentation, guides, and asset inventories as needed.
• To act as a key point of contact for the organisation's digital systems provider, ensuring issues are logged, tracked, and resolved efficiently.
• To liaise with the external IT support provider to raise, monitor, and follow up on IT support tickets, network issues, and hardware queries.
• To assist in maintaining clear communication channels between internal users and external suppliers to ensure prompt resolution of digital or IT issues.
• Digital Transformation Responsibilities
• To support the rollout and embedding of digital transformation initiatives across the organisation, aligning with the Group's Digital Strategy.
• To contribute to identifying opportunities for process improvement through digital tools and automation.
• To assist with pilot testing and user feedback collection for new digital systems or upgrades.
• To monitor the impact of digital transformation activities and suggest enhancements based on user experience and organisational needs.
• To collaborate with colleagues across departments to ensure digital changes are understood, adopted, and sustained.
• To maintain awareness of digital trends and emerging technologies relevant to the charity sector, sharing insights with the Head of Service.
• Compliance Responsibilities
• To ensure adherence to digital data handling policies and contribute to GDPR compliance in all digital activities.
• To support the implementation of secure digital practices and identify areas of risk or concern to escalate appropriately.
• To help maintain digital systems in line with regulatory or organisational standards and protocols.
• To work collaboratively with other departments to ensure digital tools meet compliance and accessibility requirements.
• Customer Responsibilities
• To provide responsive and user-friendly digital support to staff at all levels, ensuring a positive experience with digital systems.
• To promote a culture of digital inclusion and support colleagues with varying levels of digital confidence.
• To gather feedback from staff and users on digital systems and tools to inform improvements.
• To actively promote digital best practices aligned with the organisation's values and mission.

Requirements

• Essential
• Educated to GCSE Level Grade 5 and above
• Experience providing digital or IT support in a workplace setting
• Good working knowledge of common digital tools and platforms (e.g., Office 365, SharePoint, Teams)
• Knowledge of digital transformation and systems implementation
• Ability to troubleshoot technical issues and explain solutions in a clear, non-technical way
• Strong organisational and administrative skills
• Willingness and ability to support others to improve digital confidence and skills
• Understanding of basic data security and digital compliance principles (e.g., GDPR)
• Strong communication skills and a collaborative working style
• Commitment to the values and aims of the organisation
• Desirable
• Formal qualification or training in IT support, digital transformation or related areas
• Experience with data automation, reporting tools or platforms (e.g., Power BI, Excel macros)
• Familiarity with website content management systems (CMS) or intranet tools

Disability and Employment

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

Benefits / Additional Information

• National Living Wage Employer
• Qualification for Blue Light Card
• 27 Days Holiday including Wellbeing Day
• Generous Pension Scheme
• Staff Referral Scheme
• Annual Thank You Events
• If you require more information please get in touch with our HR department.