Digital Services Engineer: Incident & Platform Operations

Betfred; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading gaming company in Manchester seeks a professional for an IT Service role to support digital platforms. You will troubleshoot incidents, develop documentation, and collaborate with internal teams to improve service levels. Ideal candidates will have experience with monitoring tools and strong communication skills. This role offers a competitive salary between £30,000 - £45,000, along with various employee benefits including bonuses and wellness support.

Benefits

Competitive salary

Generous bonus schemes

Enhanced Maternity & Paternity Pay

Access to online GP 24/7

Qualifications

• Experience in supporting or maintaining a digital platform or service.
• Understanding of AWS cloud infrastructure.
• Excellent stakeholder management.

Responsibilities

• Prioritise and troubleshoot incidents via ServiceDesk.
• Develop internal troubleshooting documentation.
• Investigate breaches of service level objectives.

Skills

Advanced troubleshooting

Understanding of Windows OS

Understanding of Linux OS

Experience with MySQL

Experience with monitoring tools

Excellent communication skills

Education

Relevant qualification in digital platforms/services

ITIL qualification

Tools

Instana

Splunk

Prometheus

Grafana

RabbitMQ

Job description

A leading gaming company in Manchester seeks a professional for an IT Service role to support digital platforms. You will troubleshoot incidents, develop documentation, and collaborate with internal teams to improve service levels. Ideal candidates will have experience with monitoring tools and strong communication skills. This role offers a competitive salary between £30,000 - £45,000, along with various employee benefits including bonuses and wellness support.