Digital Service Manager - Live Ops & Adoption

Environment Agency; Clyst Honiton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Environment Agency is seeking a Digital Service Specialist to lead SEA Change’s live service management, ensuring a user-centered, well-governed operation as the product evolves. You’ll partner with the Product Manager, developers and project teams to embed operational processes and guide users.

You will drive service readiness, produce guidance materials, and engage stakeholders across directorates to enable ongoing improvement and effective governance of the Power Platform solution.

Qualifications

• Create internal workflows, guidance documents and training to support effective management of a digital service.
• Experience supporting products or services transitioning into live operation.
• Understands user-facing issue resolution, change management and knowledge management processes for a digital solution.
• Excellent customer management skills across multiple seniority levels.
• Strong communication skills, with the ability to influence and drive improvement across teams.
• Experience supporting live products, continuous improvement and service management activities working with a product manager.

Responsibilities

• Service readiness and transition of new functionality to live operation.
• Development of service documentation, guidance and support materials for new and existing functionality.
• Design and implementation of support and governance processes.
• Stakeholder engagement, training and user adoption activities.
• Continuous improvement of the service as the product evolves.

Skills

Workflow docs

Live operation support

User-facing issue resolution

Customer management

Effective communication

Service management

Tools

Power Platform

Power BI

ITIL Foundation

Job description

Environment Agency is seeking a Digital Service Specialist to lead SEA Change’s live service management, ensuring a user-centered, well-governed operation as the product evolves. You’ll partner with the Product Manager, developers and project teams to embed operational processes and guide users.

You will drive service readiness, produce guidance materials, and engage stakeholders across directorates to enable ongoing improvement and effective governance of the Power Platform solution.