Digital Service Manager — Live Ops & Adoption

Environment Agency; Kendal; Híbrido; GBP 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working patterns

Hybrid working

Resumo da oferta

The Digital service specialist will lead on the ongoing service management of SEA Change, a Power Platform that supports the Environment Agency’s P3M capability. The successful candidate will play a key role in ensuring the tool offers a user‑centred live service, establishing effective service management processes, support arrangements and user guidance.

SEA Change provides project and portfolio managers one place to record key information, such as budgets and project status updates.

Qualificações

• Ability to create internal workflows, guidance documents and training to support effective management of a digital service.
• Experience supporting products or services transitioning into live operation.
• Understands user‑facing technical issue resolution, change management and knowledge management processes for a digital solution.
• Excellent customer management skills across multiple seniority levels.
• Strong communication skills, with the ability to influence and drive improvement across teams.
• Experience supporting live products, continuous improvement and service management activities working with a product manager.

Responsabilidades

• Lead on service management of SEA Change and ensure a user‑centred live service.
• Establish effective service management processes, support arrangements and user guidance.
• Engage stakeholders and coordinate training and adoption activities.
• Continuously improve the service as the product evolves.

Conhecimentos

Workflow design

Documentation

Training materials

Live operation support

Stakeholder engagement

Communication

Change management

User support

ITIL awareness

Power Platform knowledge

Ferramentas

Power Platform (Power Apps, Power BI)

Descrição da oferta de emprego

The Digital service specialist will lead on the ongoing service management of SEA Change, a Power Platform that supports the Environment Agency’s P3M capability. The successful candidate will play a key role in ensuring the tool offers a user‑centred live service, establishing effective service management processes, support arrangements and user guidance.

SEA Change provides project and portfolio managers one place to record key information, such as budgets and project status updates.