Digital Service Lead – Power Platform & Live Ops

Environment Agency; Sheffield; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Environment Agency is seeking a Digital service specialist to lead the ongoing service management of SEA Change, a Power Platform that supports its P3M capability. You will help design operational processes and establish effective service management, support arrangements and user guidance.

Working with the Product Manager and developers, you will drive service readiness, guidance materials and continuous improvement to ensure the product evolves to improve governance and reporting across the

Qualifications

• Ability to create internal workflows, guidance documents and training to support effective management of a digital service.
• Experience supporting products or services transitioning into live operation.
• Understands user‑facing technical issue resolution, change management and knowledge management processes for a digital solution.
• Excellent customer management skills across multiple seniority levels
• Strong communication skills, with the ability to influence and drive improvement across teams
• Experience supporting live products, continuous improvement and service management activities working with a product manager

Responsibilities

• Development of service documentation, guidance and support materials for new and existing functionality.
• Design and implementation of support and governance processes.
• Stakeholder engagement, training and user adoption activities.
• Continuous improvement of the service as the product evolves.
• Service readiness and transition of new functionality to live operation.
• Development of service documentation, guidance and support materials for new and existing functionality.
• Design and implementation of support and governance processes.
• Stakeholder engagement, training and user adoption activities.
• Continuous improvement of the service as the product evolves.
• Act as the bridge between users and the project team to ensure SEA Change evolves and supports decision‑making, governance and reporting.

Skills

Workflow design

Product lifecycle

Change management

Knowledge management

Customer management

Communication

Live product support

Education

ITIL Foundation

Tools

Power Apps

Power BI

Job description

Environment Agency is seeking a Digital service specialist to lead the ongoing service management of SEA Change, a Power Platform that supports its P3M capability. You will help design operational processes and establish effective service management, support arrangements and user guidance.

Working with the Product Manager and developers, you will drive service readiness, guidance materials and continuous improvement to ensure the product evolves to improve governance and reporting across the