Digital Service Manager - Power Platform & Live Ops

Environment Agency; Maidstone; Hybride; GBP 45 000 - 65 000; Plein temps

Résumé du poste

The Digital service specialist will lead the ongoing service management of SEA Change, a Power Platform-based tool that supports the Environment Agency’s P3M capability. You will establish live service processes, user guidance and support arrangements, acting as the bridge between users and the project team.

Working with the Product Manager, developers and wider project team, you will design operational processes, drive service readiness, and foster continuous improvement as SEA Change evolves

Qualifications

• Ability to create internal workflows, guidance documents and training to support effective management of a digital service.
• Experience supporting products or services transitioning into live operation.
• Understands user-facing technical issue resolution, change management and knowledge management processes for a digital solution.
• Excellent customer management skills across multiple seniority levels.
• Strong communication skills, with the ability to influence and drive improvement across teams.
• Experience supporting live products, continuous improvement and service management activities working with a product manager.

Responsabilités

• Service readiness and transition of new functionality to live operation.
• Development of service documentation, guidance and support materials for new and existing functionality.
• Design and implementation of support and governance processes.
• Stakeholder engagement, training and user adoption activities.
• Continuous improvement of the service as the product evolves.

Connaissances

Internal workflows

Live operation support

Issue resolution

Customer management

Communication skills

Stakeholder engagement

Influence and improvement

Outils

Power Apps

Power BI

Description du poste

The Digital service specialist will lead the ongoing service management of SEA Change, a Power Platform-based tool that supports the Environment Agency’s P3M capability. You will establish live service processes, user guidance and support arrangements, acting as the bridge between users and the project team.

Working with the Product Manager, developers and wider project team, you will design operational processes, drive service readiness, and foster continuous improvement as SEA Change evolves