Digital Service Lead: Live Ops & Stakeholder Enablement
Environment Agency
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Job summary
The Digital service specialist at Environment Agency will lead the ongoing service management of SEA Change, a Power Platform-based tool supporting P3M capabilities. You’ll ensure a user-centered live service, establish effective service management, and guide training and user adoption across directorates.
Working closely with a Product Manager, developers and project team, you will design operational processes, enable live operation, and drive continuous improvement as the product evolves
Qualifications
- Ability to create internal workflows, guidance documents and training to support effective management of a digital service
- Experience supporting products or services transitioning into live operation
- Understands user-facing technical issue resolution, change management and knowledge management processes for a digital solution
- Excellent customer management skills across multiple seniority levels
- Strong communication skills, with the ability to influence and drive improvement across teams
- Experience supporting live products, continuous improvement and service management activities working with a product manager
Responsibilities
- Service readiness and transition of new functionality to live operation.
- Development of service documentation, guidance and support materials for new and existing functionality.
- Design and implementation of support and governance processes.
- Stakeholder engagement, training and user adoption activities.
- Continuous improvement of the service as the product evolves.
Skills
Tools
Job description
The Digital service specialist at Environment Agency will lead the ongoing service management of SEA Change, a Power Platform-based tool supporting P3M capabilities. You’ll ensure a user-centered live service, establish effective service management, and guide training and user adoption across directorates.
Working closely with a Product Manager, developers and project team, you will design operational processes, enable live operation, and drive continuous improvement as the product evolves
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