Digital Service Manager: Power Platform & Live Operations

Environment Agency

Worthing

Hybrid

GBP 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Hybrid working

Training provided

Job summary

The Environment Agency is seeking a Digital Service Specialist to lead ongoing service management for SEA Change, a Power Platform-based capability supporting P3M across the organisation. You will ensure a live, user-centred service with effective guidance and governance processes, working closely with the Product Manager, developers and project team.

You will engage stakeholders, develop training materials, and drive continuous improvement as SEA Change evolves to increase capability and

Qualifications

Ability to create internal workflows, guidance documents and training to support effective management of a digital service.
Experience supporting products or services transitioning into live operation.
Understands user-facing technical issue resolution, change management and knowledge management processes for a digital solution.
Excellent customer management skills across multiple seniority levels.
Strong communication skills, with the ability to influence and drive improvement across teams.
Experience supporting live products, continuous improvement and service management activities working with a product manager.

Responsibilities

Service readiness and transition of new functionality to live operation.
Development of service documentation, guidance and support materials for new and existing functionality.
Design and implementation of support and governance processes.
Stakeholder engagement, training and user adoption activities.
Continuous improvement of the service as the product evolves.