ITIL Service Design Lead – Public Sector Transformation

Methods Business and Digital Technology; Leeds; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Flexible Working

LinkedIn Learning / Training

Private Medical Insurance

Pension

Life Assurance

Job summary

Methods Business and Digital Technology Limited is seeking a Service Design & Introduction professional to plan and coordinate transitions of services into live operation. You will create service designs, document ITIL-based support models, and ensure alignment with capacity, availability, information security and IT service continuity standards.

The role demands strong stakeholder communication, supplier management, and the ability to work autonomously in a high-pressure environment.

Qualifications

• Proven track record in service design/architecture and introduction.
• Experience in high-pressured environments.
• ITIL Foundation Certificate (minimum) or Service Design Lifecycle module.
• Experience in SLA reporting, KPI dashboards and trend analysis.
• Supplier management experience.
• Experience with ServiceNow or similar case management tools.
• Excellent Excel and MS Office proficiency.
• Strong stakeholder communication across levels of the organisation.
• Strong teamwork and ability to work without supervision.
• Strong interpersonal skills.

Responsibilities

• Plan and coordinate resources to transition services into live operation.
• Create service designs aligned with agreed SL targets.
• Design and document ITIL-based service support models.
• Ensure adherence to standard models and non-functional requirements during onboarding.
• Document supplier responsibilities and contractual alignment.
• Coordinate across projects, suppliers, and live services teams.
• Update the Service Catalogue with accurate operations info.
• Ensure standard service designs and service sheets are maintained.
• Identify required Operational Level Agreements and underpinning contracts.
• Document process flows across all in-scope service support processes.

Skills

Service design/architecture

Introduction

High-pressured environment

SLA reporting

KPI reporting

Dashboard reporting

Supplier management

ServiceNow

Excel

Stakeholder communication

Teamwork

Independent work

Interpersonal skills

Education

ITIL Foundation Certificate

Service Design Lifecycle module

Tools

ServiceNow

Microsoft Office (Excel)

Job description

Methods Business and Digital Technology Limited is seeking a Service Design & Introduction professional to plan and coordinate transitions of services into live operation. You will create service designs, document ITIL-based support models, and ensure alignment with capacity, availability, information security and IT service continuity standards.

The role demands strong stakeholder communication, supplier management, and the ability to work autonomously in a high-pressure environment.