Service Design Manager

Tiger Resourcing Group; Redhill; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Tiger Resourcing Group are representing a leading global technology and engineering organisation in Redhill, UK. They seek a senior Service Design Manager to define and implement service design and transition across a large, critical technology environment.

The role involves leading end-to-end service design activities, ensuring processes, governance and documentation are in place to support delivery across the full service lifecycle. Hybrid working is offered.

Qualifications

• Proven experience in Service Design and Service Transition within large-scale IT programmes.
• Strong end-to-end service lifecycle knowledge: design, testing, change, release and transition.
• Experience producing service design artefacts: high/low level designs, impact assessments, documentation.

Responsibilities

• Define and maintain the Service Design and Service Transition Plan in line with governance.
• Lead development of end-to-end service designs covering design, change, testing and transition.
• Ensure new/changed services can be implemented safely with minimal disruption to live services.
• Manage service acceptance criteria, impact assessments and traceability through design and testing.
• Coordinate across suppliers and teams for integrated service design and accountability.
• Oversee governance of service design artefacts and assurance documentation.
• Lead CAB activities and drive service readiness and handover to live operations.

Skills

Service Design

Service Transition

ITIL knowledge

Stakeholder management

Governance

Risk management

Change control

Education

Bachelor's degree in Computer Science/IT/Engineering

ITIL 4 Foundation

Job description

Redhill, United Kingdom | Posted on 17/09/2026

Redhill, Surrey | Hybrid Working | 16-MonthFixed Term Contract

TheOpportunity

A leading global technology and engineeringorganisation is seeking an experienced Service Design Manager to join amajor long-term transport technology programme.

The role is responsible for defining andimplementing the service design and service transition approach across alarge-scale, business-critical technology environment, ensuring changes aredesigned, assured and transitioned into live service in a controlled andcompliant manner.

The Service Design Manager will lead servicedesign activities across the end-to-end service landscape, ensuring theappropriate processes, tools, organisation, documentation and governance are in place to support effective delivery throughout the full servicelifecycle.

This is a senior role working across technicalteams, operational stakeholders, suppliers and customer representatives toensure new and changed services meet business objectives, operationalrequirements and agreed service acceptance criteria.

KeyResponsibilities

• Define, maintain and continuously improve the Service Design andService Transition Plan, ensuring alignment with contractual andgovernance requirements.
  
• Lead the development of end-to-end service designs coveringdesign, change management, testing, transition and decommissioning.
  
• Ensure new and changed services can be implemented safely andeffectively while minimising disruption to live operational servicesand customers.
  
• Define and manage service acceptance criteria, system impactassessments and requirements traceability through design, delivery andtesting.
  
• Coordinate across multiple suppliers, technical teams andinterfacing parties to ensure integrated service design and clearaccountability.
  
• Ensure service designs meet agreed business, quality, security,compliance, operational and cost requirements.
  
• Oversee the production and governance of key service designartefacts, including high-level designs, low-level designs, supportmodels, impact assessments and assurance documentation.
  
• Ensure services are designed for resilience, scalability,performance and supportability, including the identification andmitigation of single points of failure.
  
• Lead the service assurance process, ensuring appropriatedesign, development, testing and release activities have been completedand approved prior to deployment.
  
• Lead and support Change Advisory Board (CAB) activities,ensuring the service implications of proposed changes are appropriatelydefined, assessed and approved.
  
• Drive operational readiness and service transition,including release management, deployment, training, early life support andsuccessful handover into live operations.
  
• Identify and manage service design and transition risks,dependencies and potential operational impacts.
  
• Work closely with service management, engineering, architecture,operations, testing and project delivery teams throughout the servicelifecycle.
  

Experience& Skills

The successful candidate will ideally have:

• Proven experience in Service Design and Service Transition within large-scale, complex IT, technology or systems integrationprogrammes.
  
• Strong experience across the end-to-end service lifecycle,including design, testing, change management, release and transition.
  
• Experience producing and managing service design artefacts,including option analysis, impact assessments, high-level designs,low-level designs and service documentation.
  
• Experience defining and managing service acceptance criteria,traceability matrices and assurance processes.
  
• Strong knowledge of ITIL service management principles,particularly Service Design, Service Transition, Change Management andContinual Improvement.
  
• Experience working within multi-supplier environments,coordinating dependencies and interfaces across multiple organisations.
  
• Good understanding of non-functional requirements, includingsecurity, resilience, availability, performance, scalability andsupportability.
  
• Experience identifying, managing and mitigating risks associatedwith service design and transition.
  
• Strong governance and documentation experience, includingsupporting formal assurance, approvals, audits and change control.
  
• Experience working with Change Advisory Boards (CAB) andformal change management processes.
  
• Excellent stakeholder management and communication skills, with theability to work across senior management, customers, suppliers andtechnical teams.
  
• Ability to translate complex technical changes into clearoperational and service requirements.
  

Qualifications

Ideally candidates will hold:

• Bachelor's degree in Computer Science, Information Technology,Engineering or a related discipline, or equivalent professionalexperience.
  
• ITIL 4 certification –Foundation as a minimum, with advanced qualifications preferred.
  
• Knowledge or experience of ISO 20000 or equivalent ITService Management standards.