Service Design & Transition Manager

IT Recruitment Solutions Ltd; Worthing; Hybrid; GBP 59,000 - 72,000; Full time

Job summary

IT Recruitment Solutions Ltd is seeking a Service Design & Transition Manager to join a large Digital IT function overseeing a portfolio of change across 80+ projects. You will design, govern, and transition services into live operations with strong governance and operational stability.

The role requires ITIL v4 expertise, enterprise-level service design/transition experience, and the ability to manage risks, SLAs/OLAs, and stakeholder engagement across technical and business teams.

Qualifications

• Strong background in IT Service Management with ITIL v4 certification.
• Proven enterprise-level Service Design and Service Transition experience.
• Able to anticipate risks/issues early and influence stakeholders.
• Experience defining and delivering process workflows, SLAs and OLAs.
• Solid understanding of operational readiness and handover to BAU.
• Excellent stakeholder management across technical/business/third-party teams.
• Experience in RAID logs and governance frameworks.

Responsibilities

• Act as the bridge between project delivery teams and operational support functions to ensure readiness and smooth transitions to BAU.
• Support design, governance and transition of new/changed services into live operations.
• Manage risks, issues and RAID logs to maintain service assurance.

Skills

ITIL v4 certification

Stakeholder management

Risk anticipation

Service Design & Transition

Governance & processes

Job description

Service Design & Transition Manager required to join an enterprise level Digital IT function supporting a complex portfolio of change across 80+ concurrent projects ranging from short initiatives through to multi-year transformation programmes. This role plays a critical part in ensuring that new and changed services are designed, governed, and transitioned smoothly into live operational environments.

The organisation is currently operating under ITIL v3 frameworks with a transition towards ITIL v4, and the Service Design & Transition Manager will be key in supporting that transition while maintaining strong service governance and operational stability.

You’ll work across a wide range of projects covering systems, IT support, infrastructure, and business units, ensuring services are designed with operational supportability in mind and that transitions into BAU are seamless. You will work with stakeholders and act as the bridge between project delivery teams and operational support functions, ensuring readiness, risk management, and service assurance are embedded from the outset.

We are looking for a Service Design & Transition Manager with experience in:

• Strong background in IT Service Management - ITIL v4 certification is essential
• Proven experience in Service Design and Service Transition within IT projects and programmes at enterprise level
• Ability to anticipate risks and issues early in the project lifecycle and influence stakeholders accordingly
• Experience in defining, developing and delivering process workflows, SLAs, OLAs, and support models
• Strong understanding of operational readiness, service assurance, and handover into BAU
• Excellent stakeholder management across technical, business, and third-party teams
• Experience in managing RAID logs and governance frameworks
• Strong organisational skills and ability to manage multiple concurrent projects

They are offering a package of up to £65,000 (including bonus) and great benefits, as well as mostly remote working, currently just twice a month at their office in Worthing.