Digital Marketing Manager

FAIRMONT; Knutsford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A luxury hotel is seeking a Digital Marketing Manager to drive revenue through strategic digital efforts. This role involves managing the hotel's website, optimizing online engagement, and planning marketing campaigns. Candidates should have a degree in Marketing and 3–5 years of relevant experience in hospitality or related fields. Being part of a renowned team, the position offers exclusive benefits, competitive salary, and opportunities for growth in a vibrant environment.

Benefits

Exclusive discounts on hotel services

Colleague restaurant

Training and development opportunities

Competitive salary and benefits

28 days of holiday

Special rates for friends and family

Qualifications

• 3–5 years’ experience in e-commerce or digital marketing.
• Excellent communication and customer service skills.
• Ability to engage effectively with luxury clientele.

Responsibilities

• Develop and manage annual digital and e-commerce plans.
• Own the design and performance of the hotel website.
• Plan and execute paid media campaigns across channels.

Skills

E-commerce

Digital marketing

Communication

Web analytics

SEO

CRM

Education

Degree in Marketing or related field

Tools

Google Analytics

CMS platforms

Job description

Company Description

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

The Digital Marketing Manager is responsible for determining tactical efforts, which drive revenue to the hotel on all streams: Rooms, F&B, MICE, Golf, Spa & other ancillaries.

Working hand-in-hand with the Director of Sales & Marketing and the Revenue Manager to ensure a cohesive approach to align digital strategies on direct and indirect with revenue goals. This role involves managing the hotel websites, OTAs, CRM, digital marketing, social media and email marketing campaigns to ensure consistent and effective online engagement with potential and existing guests.

Job Description

• Contribute to the overall hotel strategy, including annual marketing planning and budgeting, working closely with Marketing, Sales, Revenue, PR, and F&B teams
• Develop and manage annual and quarterly digital and e-commerce plans and budgets across direct and indirect channels
• Identify market trends, insights, and revenue opportunities to drive growth across Rooms, F&B outlets, and MICE
• Own the design, content, functionality, and performance of the hotel website, ensuring brand consistency, optimal user experience, SEO/SEA effectiveness, and conversion optimization
• Ensure website content is high-quality, relevant, and regularly updated with promotions, events, and offers
• Drive web direct performance through SEO, SEA, display advertising, content marketing, and conversion rate optimization
• Ensure Accor App visibility, content accuracy, and usage uplift in line with brand standards
• Manage relationships with Online Travel Agencies (OTAs) and distribution partners, coordinating strategy and promotions with the Director of Revenue
• Activate and optimize digital tools and sponsored products across OTA platforms
• Monitor rate parity and optimize hotel content, imagery, offers, and visibility across OTAs, metasearch, and GDS
• Plan, execute, and optimize paid media campaigns across search, display, social, and metasearch channels
• Lead social media and influencer marketing strategies aligned with brand positioning and source markets
• Manage CRM and email marketing activities for Rooms, F&B, and other outlets in line with strategy and corporate guidelines
• Use data and analytics to evaluate and optimize the end-to-end customer journey across digital touchpoints
• Oversee the hotel’s online reputation, monitoring guest feedback and working closely with Guest Relations and Operations teams to address issues and enhance guest experience

Qualifications

• Degree in Marketing, Communications, Business, or a related field, or equivalent commercial experience
• 3–5 years’ experience in e-commerce, digital marketing, or a similar role in hospitality or related industries
• Excellent communication and customer service skills in written and spoken English
• Ability to engage effectively with luxury clientele and senior stakeholders
• Proficiency in web analytics tools (e.g., Google Analytics), CMS platforms, and digital marketing technologies
• Strong understanding of SEO, SEM, and online marketing strategies to drive revenue growth
• Familiarity with hotel systems, OTA platforms, and third-party distribution channels is advantageous
• Highly organized, self-motivated, and able to manage competing priorities in a fast-paced environment
• Results-oriented, proactive, and solution-focused with a collaborative approach
• Upholds brand standards for professional conduct and presentation

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people